Hey @Rds261189,
Hmm, I'm not sure what's gone wrong with the Connect App but I've had a look at your details and have ordered the WiFi Boosters for you as you're on the package where it's free. It should arrive within 5 days and you can check it's details via your online account . Please give it some time to pop up as the system maybe still processing it in the background.
Regarding your Connect App, if your device is connected to your WiFi network, you should be able to log in but if not, we may need more details from you as an IT ticket may be required. If so, please confirm that you're using the latest version of the App, the latest version of your device and confirm the versions for both your device, the Android/IOS version and the Connect App.
Thanks,
Lisa