on 25-10-2023 15:54
Hi!
So, I am with Virgin Media on their M500 Package, but we're having frequent disconnections & lag spikes.
(I have troubleshooted, moved the router all of that. / wired connection)
The engineer was sent around, he provided us a new cable & Hub Router, but that did not seem to fix the issues.
I contacted Virgin Media again & they insist that my connection is working completely fine, and will no longer respond about the Lag Spikes or the frequent disconnections when the Router would restart and go green.
I have my logs from the Router Status page, can somebody check these out for me. I've included, downstream, upstream and network log.
If I cannot get this sorted, I will leave anyways.
Thank you here are the logs.
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 107 | 0 |
2 | Locked | 37.6 | 615 | 0 |
3 | Locked | 37.3 | 1022 | 0 |
4 | Locked | 36.6 | 1521 | 27 |
5 | Locked | 35.7 | 2857 | 13 |
6 | Locked | 37.6 | 1988 | 0 |
7 | Locked | 37.6 | 2834 | 56 |
8 | Locked | 37.6 | 530 | 0 |
9 | Locked | 38.6 | 361 | 0 |
10 | Locked | 37.6 | 767 | 0 |
11 | Locked | 37.6 | 1736 | 0 |
12 | Locked | 37.6 | 534 | 0 |
13 | Locked | 37.6 | 346 | 0 |
14 | Locked | 37.6 | 388 | 0 |
15 | Locked | 38.9 | 650 | 0 |
16 | Locked | 37.6 | 908 | 0 |
17 | Locked | 37.6 | 809 | 0 |
18 | Locked | 37.6 | 138 | 0 |
19 | Locked | 37.6 | 110 | 0 |
20 | Locked | 37.6 | 108 | 0 |
21 | Locked | 37.3 | 583 | 0 |
22 | Locked | 38.6 | 564 | 0 |
23 | Locked | 37.6 | 131 | 76 |
24 | Locked | 37.6 | 158 | 0 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 43100000 | 46.5 | 5120 | 64 qam | 2 |
2 | 23600000 | 45 | 5120 | 32 qam | 5 |
3 | 30100000 | 45.5 | 5120 | 32 qam | 4 |
4 | 36600000 | 45.5 | 5120 | 32 qam | 3 |
5 | 49600000 | 47.3 | 5120 | 64 qam | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 4 | 0 |
2 | ATDMA | 0 | 0 | 0 | 37 |
3 | ATDMA | 0 | 0 | 3 | 12 |
4 | ATDMA | 0 | 0 | 1 | 6 |
5 | ATDMA | 0 | 0 | 2 | 0 |
Time Priority Description
25/10/2023 12:26:54 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/10/2023 10:31:6 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/10/2023 10:18:25 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/10/2023 10:15:55 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/10/2023 10:15:55 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/10/2023 23:32:3 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/10/2023 23:31:36 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/10/2023 23:31:36 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/10/2023 23:30:33 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/10/2023 23:30:16 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/10/2023 23:30:16 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/10/2023 23:29:3 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/10/2023 23:28:47 | notice | Received REG-RSP while in REG-HOLD1 state;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/10/2023 23:28:33 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/10/2023 23:28:3 | Warning! | TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/10/2023 23:28:3 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/10/2023 23:27:44 | Error | DCC rejected authentication failure;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/10/2023 23:26:35 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/10/2023 23:26:35 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/10/2023 23:25:45 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 25-10-2023 15:54
Here is one missing part of the Downstream Bonded Channel
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 338750000 | 1 | 38 | 256 qam | 26 |
2 | 202750000 | 1.7 | 37 | 256 qam | 9 |
3 | 210750000 | 1.4 | 37 | 256 qam | 10 |
4 | 218750000 | 1.5 | 36 | 256 qam | 11 |
5 | 226750000 | 1.2 | 35 | 256 qam | 12 |
6 | 234750000 | 1.2 | 37 | 256 qam | 13 |
7 | 242750000 | 0.7 | 37 | 256 qam | 14 |
8 | 250750000 | 0.7 | 37 | 256 qam | 15 |
9 | 258750000 | 0.4 | 38 | 256 qam | 16 |
10 | 266750000 | -0.7 | 37 | 256 qam | 17 |
11 | 274750000 | -0.2 | 37 | 256 qam | 18 |
12 | 282750000 | 0.7 | 37 | 256 qam | 19 |
13 | 290750000 | 0.7 | 37 | 256 qam | 20 |
14 | 298750000 | 0.7 | 37 | 256 qam | 21 |
15 | 306750000 | 0.9 | 38 | 256 qam | 22 |
16 | 314750000 | 0.9 | 37 | 256 qam | 23 |
17 | 322750000 | 0.7 | 37 | 256 qam | 24 |
18 | 330750000 | 1 | 37 | 256 qam | 25 |
19 | 346750000 | 0.7 | 37 | 256 qam | 27 |
20 | 354750000 | 0.7 | 37 | 256 qam | 28 |
21 | 362750000 | 1 | 37 | 256 qam | 29 |
22 | 370750000 | 1 | 38 | 256 qam | 30 |
23 | 378750000 | 1 | 37 | 256 qam | 31 |
24 | 386750000 | 0.4 | 37 | 256 qam | 32 |
on 25-10-2023 18:34
Looks like a local outage.
on 27-10-2023 18:59
Hi @frankee1 thanks for posting and welcome back to our community.
Sorry to hear of your intermittent internet service and the lag spikes. And sorry for any inconvenience this may be causing. I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
Regards
Lee_R