Virgin Media Community

[inmanandy]

Hi

I just upgraded to Virginia fibre M100. Great speeds in excess of 100Mb/s.

However it drops connection every 2-5 minutes. Only for a few seconds.

This even happens when connected directly to the router via a cable. Therefore this is not a WiFi issue.

Called customer services and done modem resets several times now. They report no problems on the network.

Anyone have any ideas?

[gary_dexter]

Post the Network, Upstream and Downstream logs from the hubs admin pages back here as text 

[inmanandy]

Is this what you need Gary?

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	9.1	40	256 qam	1
2	147000000	8.9	40	256 qam	2
3	155000000	8.5	40	256 qam	3
4	163000000	9	40	256 qam	4
5	171000000	8.9	40	256 qam	5
6	179000000	9	40	256 qam	6
7	187000000	9	40	256 qam	7
8	195000000	9	40	256 qam	8
9	203000000	8.8	40	256 qam	9
10	211000000	8.5	40	256 qam	10
11	219000000	8.5	40	256 qam	11
12	227000000	8.3	40	256 qam	12
13	235000000	7.5	40	256 qam	13
14	243000000	7.3	40	256 qam	14
15	251000000	6.9	40	256 qam	15
16	259000000	7.3	40	256 qam	16
17	267000000	6.9	40	256 qam	17
18	275000000	7.1	40	256 qam	18
19	283000000	7	40	256 qam	19
20	291000000	7	40	256 qam	20
21	299000000	6.9	40	256 qam	21
22	307000000	6.8	40	256 qam	22
23	315000000	7.5	40	256 qam	23
24	323000000	7.6	40	256 qam	24

[carl_pearce]

The rest of the downstream tab, and the upstream and network log as requested please.

Also create a BQM and post the live link.