I need to speak to someone in a UK call centre TODAY!!!! I have had numerous issues with Virgin over the last couple of weeks, but ultimately over the last several years. In the last couple of months I have been promised no bill increase - LIE! The bill increase would be sorted - LIE! If I was charged a single penny over my original bill I would have the month for free (Recorded evidence) LIE! an hour 20 on the phone to try and sort it out - CUT OFF BY VIRGIN!!!. Another call recorded PROMISING someone would call me back (recorded evidence) - LIE!!!
No one has sorted my issues, no one is available to sort my issues, no one has any evidence of the issues (although thankfully due to several issues before with Virgin I do as I recorded the calls!!!) No one will allow me to send my evidence to them to resolve my issue, No one calls me back when categorically promised!
HHHHEEEELLLLPPPPPPPPPP!!!!!!!
I am a customer, I have been a customer for years. I WILL be leaving Virgin, but need all these issues sorted before I do. These issues have caused me genuine stress, sleepless nights, anxiety, anger, and I am seriously losing my calm with a company who has let me down EVERY year bar none, and have failed to help me EVERY year bar none. NO MORE!!!! SORT THIS OUT!!!!!!!!!!!