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Zatoichi
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Virgin Hub serving particular sites slow

HI all

I am experiencing a new issue in that websites I work on, on two separate servers, are running slow when going through the Virgin Hub 4. I spoke ti my server people and Cloudflare and they note no issues their end.

Soon as I connect my Mac to my phone the sites are fine.

We ran a trace route and, although I have no idea if this is what is affecting it, Hobs 4 & 5 seem broken....

....

traceroute to 64.207.176.14 (64.207.176.14), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 1.149 ms 1.121 ms 1.526 ms
2 10.53.36.97 (10.53.36.97) 8.037 ms 7.555 ms 9.144 ms
3 renf-core-2b-xe-021-0.network.virginmedia.net (80.4.64.89) 10.738 ms 9.967 ms 10.040 ms
4 * * *
5 * * *
6 86.85-254-62.static.virginmediabusiness.co.uk (62.254.85.86) 31.521 ms 26.432 ms 26.924 ms
7 ldn-b3-link.ip.twelve99.net (213.248.84.25) 23.891 ms 28.927 ms 25.097 ms
8 ldn-bb1-link.ip.twelve99.net (62.115.120.74) 25.487 ms 24.974 ms
ldn-bb4-link.ip.twelve99.net (62.115.122.180) 22.817 ms
9 nyk-bb3-link.ip.twelve99.net (62.115.112.244) 99.789 ms
nyk-bb2-link.ip.twelve99.net (62.115.113.20) 109.780 ms 112.913 ms
10 rest-bb1-link.ip.twelve99.net (62.115.141.244) 102.908 ms 98.523 ms 99.288 ms
11 rest-b1-link.ip.twelve99.net (62.115.125.149) 100.190 ms
rest-b1-link.ip.twelve99.net (62.115.125.151) 102.527 ms 103.651 ms
12 ae5.ibrsb0105-01.iad1.bb.godaddy.com (62.115.162.111) 102.763 ms 110.999 ms 104.706 ms
13 148.72.36.39 (148.72.36.39) 100.971 ms 100.347 ms 101.108 ms
14 148.72.36.77 (148.72.36.77) 99.909 ms 99.572 ms 101.140 ms
15 e3-39-170.coresw02.iad01.mtsvc.net (70.32.64.3) 102.323 ms
e4-39-170.coresw02.iad01.mtsvc.net (70.32.64.7) 98.888 ms 100.076 ms
16 vzs626.mediatemple.net (64.207.177.18) 108.174 ms 100.101 ms 103.820 ms
17 64.207.176.14 (64.207.176.14) 103.359 ms 101.634 ms 102.135 ms

....

Is there a way to flush the router incase its down something to these particular server UPs?

Any help would be much appreciated as I am getting very frustrated with this. 

Cheers

 

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Zatoichi
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Re: Virgin Hub serving particular sites slow

On my other server I get this...

 

Trace Statistics: traceroute to 70.32.89.142, 30 hops max, 38 byte packets
1 10.53.36.97 (10.53.36.97) 14 ms
2 renf-core-2a-xe-703-0.network.virginmedia.net (62.252.70.241) 9 ms
3 *
4 86.85-254-62.static.virginmediabusiness.co.uk (62.254.85.86) 20 ms
5 ldn-b3-link.ip.twelve99.net (213.248.84.25) 21 ms
6 ldn-bb4-link.ip.twelve99.net (62.115.122.180) 20 ms
7 nyk-bb3-link.ip.twelve99.net (62.115.112.244) 126 ms
8 ash-bb2-link.ip.twelve99.net (62.115.136.201) 99 ms
9 rest-b1-link.ip.twelve99.net (62.115.125.151) 99 ms
10 ae5.ibrsb0105-01.iad1.bb.godaddy.com (62.115.162.111) 99 ms
11 *
12 148.72.36.77 (148.72.36.77) 102 ms
13 e4-39-170.coresw02.iad01.mtsvc.net (70.32.64.7) 102 ms
14 vzs255.mediatemple.net (70.32.94.74) 101 ms
15 zfvc-x28k.accessdomain.com (70.32.89.142) 100 ms

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Zatoichi
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Re: Virgin Hub serving particular sites slow

As an update...

  • I have tried the sites on non Virgin connections in my area - fine
  • Tried over a 4G network - fine
  • I have tried a few friends who have Virgin fibre - same issue
  • I have flushed DNS cache - same issue
  • I have hard reset my Hub 4 - same issue

It does seem as Virgin has an issue serving sites from particular IP addresses.

Anyone have an idea?

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DJ_Shadow1966
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Re: Virgin Hub serving particular sites slow

Hello

Looking at your Traceroutes, when getting *** this is quite normal it just means than that hop has been set to not respond to ICMP requests as long as it goes to the next hop you are all good.

Also when looking at the ping the issue is happening outside of the virgin media network, it looks like there is some problems with the routes in tweleve99 and beyond you will need to get in contact with you webhost to contact them as this is where you issue is happening.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Zatoichi
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Re: Virgin Hub serving particular sites slow

Thanks. I shall go back to them.

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