Virgin Media Community

[seola30]

Just joined and setup the new hub but it just flashes red. All the help says something about a telephone but I don’t have one so don’t know how to proceed. All the white cable is probably screwed in. Any help would be great.

[Tudor]

Equipment activation on 0800 953 9500\

If that fails:

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

[Kath_F]

Hi seola30, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with getting your Hub set up. 

We'd love to take a look in to things but have been unable to locate you on our systems using your forum credentials. We will need to confirm some information with you in order for us to proceed with checks. 

I have sent you a direct message to allow us to do this with you in a private space. Just click on the little envelope at the top right-hand side of the page to access your inbox.

Thanks,