Showing results for 
Search instead for 
Did you mean: 

Virgin Hub 5 - WiFirandomly stops

Joining in

Not sure if others are experiencing the same issue, but randomly my internet stops working.  My devices stay connected via WiFi but there’s just not internet connectivity.  I don’t have anything running via LAN so can’t comment if that’s the same.  If I connect onto the hub it shows the green ticks as if everything is fine.  The only way I can get it to work again is by switching the hub off and on again which isn’t great when you have to do this daily.


[MOD EDIT: Subject title changed for clarity]



Hub 5 Wi-Fi & DHCP can be unreliable and / or fail if the SSIDs have been changed. 

Forum Team
Forum Team

Hi krisnewton,

Thanks for posting and welcome to our community 🙂

Sorry to see you've been having some connection issues. I've had a look at things from our side, and there are no area issues affecting you. So I can go a few more diagnostics with you, I've popped you over a private message.