Welcome to our Community Help Forum 🙂
Thank you for making this post regarding the issues you are experiencing with your settings password on your Hub 3, I'm sorry to hear this isn't working for you ever after a factory reset. I would like to arrange a technician visit for you to replace the Hub.
There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
I shall send you a private message now to confirm your address as this is required prior to all technician visits.