on 19-07-2021 16:24
How do
i get access to home broadband and connect to my hub3 on my virgin connect app please
Answered! Go to Answer
on 19-07-2021 17:10
Hi JT1,
Click on the Connect app link on the following page for full usage instructions https://www.virginmedia.com/help/services-support/apps
on 19-07-2021 17:10
Hi JT1,
Click on the Connect app link on the following page for full usage instructions https://www.virginmedia.com/help/services-support/apps
on 19-07-2021 19:02
Thanks Dave
inalready have Virgin Connecr but when I click on the broadband tab it tells me I babe no access to home broadband. I don’t know how to get access so that I can do a scan for black spots
Jimmy
on 19-07-2021 19:05
Hi JT!
Have you tried the App on another device?
Gareth_L
on 19-07-2021 19:12
Hi Gareth
yes. Tried on my iPad. Same result. “you have no access to home broadband “. I don’t understand because I’m connected to the internet but just can’t get into the app to do a scan. I’m into hotspots ok and downloaded the profile.
Jimmy
on 19-07-2021 19:18
The only other thing I could suggest is a pin hole reset on the hub JT!
Just look for a reset and keep that pressed in for at least 30 seconds
You might been or paper clip
Then try and rescan for black spots
Gareth_L
on 19-07-2021 19:22
Thanks Gareth
ill try..I’ve had no broadband for three weeks and they fitted a new hub on Saturday
jimmy
on 20-07-2021 07:46
Hi Gareth
Tried a reset. No difference.
Thanks for your help
jimmy
on 20-07-2021 13:47
Hi JT1
How are things looking now?
Gareth_L
on 20-07-2021 16:54
Hi Gareth
i deleted the app and reinstalled it and now I can do the scan. That showed another problem unfortunately. My super fast hub 3 only has a strong signal on the back of the house it is sited and not the front so my WiFi cameras only have a weak signal
Maximising does no good and apparently there is a waiting list for supply of any faster/Stronger equipment I’ll persevere though
Thanks a lot for all your help