Hi. My Virgin Media Connect app has stopped working. I use it regularly to restart my Hub3 as it's flakey but, as of today, when I go into Connect it just says "You have no access to home broadband" and won't show my router or extender. Anyone have anything similar happen? Thanks
Use the hubs admin pages. The connect app is flaky and not worth using.
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Yes - there is an underlying issue with my hub. It restarts randomly and then when it does, it comes back with either 1, 2 or all 3 of the wireless networks functioning. Then, depending on how lucky I am, I have to carry on restarting it until all 3 are operating. I did attempt to go through customer support (or whatever it's called) about 2 years ago and didn't make any progress. This is the reason that I used the Virgin Connect app as it allows me to reset the Router and the Extender easily.
Incidentally, I got it going again by uninstalling the Virgin Connect app and then starting fresh - connecting it back to the Hub and Extender and it's now behaving normally again. No idea what happened as the App hasn't been updated since Feb; phone misbehaving maybe?
Thanks for the update in regard to the Connect App and glad to hear this has now been resolved. There was some beck end work completed over he weekend which seems to have effected the app, out of interest, when you uninstalled the app did you completely log out of it?
We've been made aware by the development team this does resolve the issue.