Virgin Media Community

[Martin1965]

I have Virgin Business with 500MB download and 50MB upload.  Broadband has been working on this computer without problems for 6 months but went wrong yesterday: now have less than 1MB upload.  Other computers in the office are working OK.  

Solutions tried: re-starting router; re-starting computer; updating drivers; switching ethernet cable.  Switched to wifi; that worked for a short while but that is no longer working.

Can not work like this!  Any ideas?  Many thanks!

[Anonymous]

This is a residential forum. 

I suggest https://www.virginmediabusiness.co.uk/help-and-advice/technical-support/reporting-a-broadband-speed-... 

[Bemak187]

If all the other computers connected are fine and have good upload then its not the Virgin service to be honest as it is delivering what it is supposed to.  Will be either something PC specific or bad cabling, bad network point or settings on the machine itself.  Do you have an IT dept. you could call to look at it?

[Molly_T]

Hi Martin 1965 👋 welcome to the community! Thank you for posting. 

Sorry to hear about these issues with your VM Business service. As the community have advised sadly this forum is for residential customers only so we are limited with what support we can provide in your case!

Please get in touch with our colleagues over at VM Business 👉 Contact us | Virgin Media Business, you can raise complaints with them here 👉 Complaints Form (virginmediabusiness.co.uk), and run through help and support here 👉  Help & Advice | Virgin Media Business. 

Hopefully they can get this sorted for you as quickly as possible! Thank you for your patience in the meantime. 

Wishing you all the best 🌞

[Martin1965]

Many thanks for those who advised me to seek help elsewhere and not here.  Problem now resolved.