Very poor speeds after 9pm. Been complaining for a year

[MAGHA]

So. Just about to leave Virgin. But thought I would give it one last try. 
Virgin - please don’t ask me silly questions. You have all my many conversations and messages here as well as 2 engineer visit reports for any background. 

For almost a year my internet speed drops from over 200 to 20 and under. See pics. 
You have 7 days to fix this or I’m off to another provider. 

 

 

[jbrennand]

Set a BQM as below. This will monitor the state of your connection and be valiuable data to present to VM if you want to leave without paying an early disconnection fee.
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If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

[MAGHA]

Thanks. Did that 10 months ago. They sent two engineers one after the other. The first “engineer” couldn’t even trace the Virgin line from outside and wanted to check my Sky cables. 
The second said there’s nothing wrong  

JOKERS

next?

[jbrennand]

Post up the link to "share live link" to see if the issues can be deduced.

Also...
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Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. On the first page up dont login (unless you have the Hub4/5 - when you do login) just click on the “router status” icon/text at bottom-middle (Hub3/4) or top/right (SH’s) of the Login page and then Navigate to these “pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again. If character limits are “exceeded” - just do two posts

[MAGHA]

Will try and make time to do all that. I’m out of contract and have been for 10 months. 

[Martin_N]

Hi MAGHA,

Thank you for your post. I'm very sorry to hear about this ongoing issue. 

Please do let us know if you have been able to setup what was recommend by jbrennand. 

^Martin

[MAGHA]

Nope. But I do have this 

 

[MAGHA]

Now my phone line is dead and internet speed 7.5Mbps

what a joke

[Tom_W1]

Hi @MAGHA thanks for your reply and I'm really sorry you were experiencing issues over the weekend.

I've checked things over and it does appear you were affected by a network outage, which impacted your services, hence the slow speeds.

Can you please advise if things have improved since then, as all appears well on my side from the diagnostics?

Many thanks

[MAGHA]

It’s been going on for 10 months! 

recent issue my foot