Very frequent disconnects for WiFi

[sdoliver]

Hi there,

I've been having an issue for the last month or so where my WiFi router keeps disconnecting around 3 times every 10 minutes. This is causing severe disruption to streaming television, downloading, and general browsing. I've tried resetting the router multiple times as well as used an extender. Right now the router is directly next to our androidtv and the tv keeps showing WiFi Not Connected and the router falls off the radar. Can we please have a technician in to look at this? All of our entertainment in the house goes off the internet i.e. TV, gaming, phones

[Client62]

In the Hub menu  :

1) Disable   Smart Wi-Fi aka Wireless Channel Optimization

2) Disable : Auto Channels on both the 2.4GHz band (use Channel 1 or 6 or 11) and 5GHz band (Use 36 or 44 )

[sdoliver]

Ok, I'll give that a shot thanks.

[sdoliver]

No that didn't work sorry

[sdoliver]

FYI on the network log I have this error 

No Ranging Response received - T3 time-out;

[Client62 · Accepted solution]

HUB Signal Level Checks

Via http://192.168.0.1/ connect to the Hub in Router mode, do not login in, scroll down to "Check router status"     Use http://192.168.100.1/ for a Hub in Modem mode

Using the Hub's "Check router status" tabs check the Downstream and Upstream power levels are in spec.

Downstream Power Levels of -7 to +7 dBmV are preferred, +10dBmV is the max acceptable, with a SNR of 33dB or higher across all DOCSIS 3.0 channels. Rising error counts across many channels is a current service noise fault.

Upstream Power Levels of 35 to 49 dBmV are preferred, with QAM 64 Modulation mode across all four to six DOCSIS 3.0 channels.  Seeing QAM 32/16 is a current service noise fault.

[sdoliver]

Hi Client62

Yeah all upstream and downstream power levels are within range

[sdoliver]

However yeah it's showing QAM 32 across the board so does that mean there's nothing I can do? 

[Client62]

Check 0800 561 0061 - there may be a known noise ( SNR ) fault in your street that is degrading the upstream.

[sdoliver]

I think that's the most likely reason to be honest, especially as the qam is at 32. Thanks mate