Hi Razor1979 👋
Thanks for coming back and letting us know how the visit went.
When changing the hub, there will be levels that are needed to be checked so even though the engineer was only there a few minutes, it was the correct action to take.
In terms of the activation fee, this does apply to all hub upgrades. The only time this wouldn't apply is if the hub was being replaced due to a fault in which case it would be a like for like swap.
This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security.
I have sent you a PM to allow us to do this with you in a private space. Just click on the little envelope at the top right-hand side of the page to access your inbox. 📩
Thanks for your patience whilst we get things sorted! We can return to this public thread again with another update when possible. All the best! 🌞