Virgin Media Community

[paulfblackburn]

Given I'm payinh £41 per month for !tb download speed, in my experience I am getting no where near 500mb i.e. stats show in the region of 100mb. And as for upload speeds, these are verging on the embarrasing i.e around 10mb.  What can be done urgently to fix this before I move on?

Regards

Paul

[jbrennand · Accepted solution]

100 is always a suspicious number.

is that on an ethernet cable connection or over wifi?

Also can you test this way first...
__________

If you expect >100Mbps then Connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ). This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - or https://www.speedtest.net/ - try on 2 different browsers - as Chrome sometimes gives odd results.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, anti-virus, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

[Ilyas_Y]

Hi @paulfblackburn, thanks for reaching out to us and a warm welcome to the Virgin Media forums. 🙂

I'm sorry to hear about the issues with the speeds 😞
I've had a look and I can confirm there is an SNR fault in the area.

SNR (signal to noise ratio). This is just a technical term for interference of the Broadband signal caused by noise which ingresses on to our network. It's a difficult problem to locate and diagnose. This is because noise can ingress anywhere on our network. As a general rule it's normally caused by customer equipment e.g. loose connections or 3rd party equipment attached to our network. However it can also be attributable to local architecture, e.g street cabinets, cabling or at the origin of the signal which we call the Headend (servers/routing system).
  
The only way to establish where the noise is originating is for the Network Techs to run a series of trace routes. Once found then the cause dictates he amount of work required and the time frame for resolution.

The reference for this fault is: F010474492. The estimated repair time is for February 20th by 9am.

Reach out to us tomorrow and let us know how the connection is.

Kind regards,
Ilyas.