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Unknown67
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Very Hot Hub 4

Came In from work this morning and Wifey couldn't watch anything on catchup because of no internet connection. I lost Wi-Fi on my phone too, but Asus Mesh was still connected to Hub 4. Rebooted Mesh and it was still no Internet connection. 

Checked Hub 4 and it was roasting hot on top and sides. Its in a well ventilated place. So gave it a dust off just in case and a reboot. Its running in modem mode, so its not under that much stress. Back up and running but for how long?

Speeds are fine and the stats look ok, but it looks like my 2 year old Hub 4 is loosing the plot. Been back on 30 mins and its roasting hot again.

Hub 4 Modem Mode, Asus XT8
My Broadband Ping - Gig1 Modem Mode
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jbrennand
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Re: Very Hot Hub 4

A VM person will respond here in due course

Until then - switch it off and unplug from the mains when n-one is in or you are asleep

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Steven_L
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Re: Very Hot Hub 4

Hey @Unknown67,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your hub getting very hot, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.

Regards,
Steven_L

Steven_L
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Re: Very Hot Hub 4

You're very welcome @Unknown67 and please do let us know how the appointment goes, thats if you get a chance.

Regards,

Steven_L

Unknown67
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Re: Very Hot Hub 4

Thanks Steven for sorting an appointment out so quickly. Will post updates after the visit 👍👍

Hub 4 Modem Mode, Asus XT8
My Broadband Ping - Gig1 Modem Mode
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Unknown67
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Re: Very Hot Hub 4

Lovely tech Ian has replaced my Hub 4, with another Hub 4. He did say that it was really hot and needed replacing. New hub is now in modem mode and running great and a lot cooler. Good Job well done.

945 down 52 up. Maxing out the ethernet port on PC.

Hub 4 Modem Mode, Asus XT8
My Broadband Ping - Gig1 Modem Mode