I've tried to use Jamster (real time music with other musicians) and the round trip delay (ping) is too long to make it useable. In addition, I've been having loss of connectivity during the day: often in the middle of work video calls. I'm on the 200 Mb/s service with a 2ac model hub.
I have 2 automatic logging processes running: hourly speedtest.net runs, showing drop in downstream and dramatic drop in upstream speeds during the day (often down to 2 Mb/s instead of the expected 20 Mb/s), and 5-minute 'ping virginmedia.com' running, which shows typically 20-30 ms latency, which seems a long time to be waiting for a response from a server on the same isp.
Is there anything i can do to fix this? Would a newer hub work better? is it all down to daytime network congestion with more people working at home?
I'm sorry to understand that you've been having some issues with your broadband service recently.
I've checked the back end of your services and it seems there is an area fault which will be the culprit of the issues you've described. Our support teams are aware of this and are working to resolve the problem as soon as possible. Sadly, we do not have an estimated fix date for this issue at the moment as we are still identifying the exact cause.
I kindly ask that you monitor the issue for the new few days, and come back to us if there have been no improvements. You're more than welcome to pop back here if you would like to check for any possible updates regarding this.
Apologies again that I was unable to provide anymore details in relation to the fault.
If there's anything else you need from us in the meantime, just let us know and we'll do our best to help.
I've performed the reset. Ping times are of the order of 25-50 ms and Speedtest by Ookla give upload speed of 3.66 Mb/s (specification of 20 Mb/s). Ookla also reports packet loss of 27.5%. Post-RS errors since the reset an hour ago have reached 72000 on one channel. Pre RS errors range from 2772 to 400k on the different channels. Other posts on this community suggest that uncorrected errors should be very rare.
So for casual browsing, it all works, but for file upload it's slow, and for synchronised music it's not good at all.
I checked all accessible connections yesterday. There is one inaccessible connection between the black outdoor cable and the internal white cabling which i have not inspected: it's under a cover on the outside wall - should I check this or leave alone?