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VPN issue at home

Hi,

I am having issues working from home and accessing my work AlwaysOnVPN.

I've contacted my work IT and they say they have done everything they can. I can access the VPN when using my mobile as a personal hotspot. So it does seem it is something with Virgin but my husband is using his work VPN using same wifi connection with no issues.

It does try to connect and then it fails with the error

'The network connection between your computer and the VPN server could not be established because the remote server is not responding. This could be because one of the network devices (firewalls, routers etc) between your computer and the remote server is not configured to allow VPN connections. 

Many thanks

 

 

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Alessandro Volta
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Message 2 of 9
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Re: VPN issue at home

Disable the firewall on the virgin hub

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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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Re: VPN issue at home

Thanks, I've tried that and it's still not working 

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Re: VPN issue at home

As your other half's is working, proves VPN and VM are ok.

When you  logon to the "Always on VPN" app on your laptop, does that show an error at all.

 

 

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Red (VM SH2 AC Beta tester)
Running on 500Mb VM service with SH3 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
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Message 5 of 9
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Re: VPN issue at home

Hi

I know less than nothing about VPN's, however.........

Port forwarding
This function allows for incoming requests on specific port numbers to reach web servers, FTP servers, mail servers etc
 
is where I might look to enable/extend the Port Number range just in case you are out of range?
 
and I have read here...
 
to try and establish he port number for the appropriate software.
 

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Re: VPN issue at home

Hi, 

This is the error I receive.

Many thanks!

VPN issue.PNG

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Re: VPN issue at home

VPN issue.PNG

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Re: VPN issue at home


@RedGooner wrote:

As your other half's is working, proves VPN and VM are ok.


Their are many VPN types

Try with the hub in modem mode.

 

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Re: VPN issue at home

Sorry image isn't uploading.

It says ;The network connection between your computer and the VPN server could not be established because the remote server is not responding. This could be because one of the network devices (firewalls routers etc) between your computer and the remote server is not configured to allow VPN connections.

 

 

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