I am having frequent dropout of my work laptop which uses a VPN. No other device has any connectivity issues, just the work laptop using VPN. I get the dropouts using both an Ethernet & WiFi connections. Why isn't Virgin Media fixing this issue, instead of pushing users to put the hub 3 into modem mode and having to buy another router?
I did read the original post, from what I can see it is an issue with your VPN as the only affected device is your laptop while using the VPN. A VPN will always slightly decrease your internet speed, as it adds a number of steps that were not present in your connection before. Namely, the encryption process and connection to a remote server. However, premium VPNs are designed to mitigate the impact of latency until it becomes barely noticeable.
The equipment is showing now upstream or downstream errors, no area issue is affecting your services also.
Yes the VPN solution (GlobalProtect) is included as part of the standard build for our work laptops. Our IT Team have investigated the issues I am having and cannot find any fault that they can address, and state that the issue is firmly with the VM broadband, and most probably settings with the VM router. Despite that, my IT team did replace my laptop with a brand new one, with a clean build and the problems persisted. The problem does not occur if I connect the laptop to my mobile phone hotspot, nor do I get VPN dropouts over another providers broadband. The only place I have the issue is over the VM broadband at home. Given I am now a home worker this is a problem.