VPN blocked

[MikeT54]

Due to Covid 19 and like many others I am having to work from home I was having problems with wifi and ordered a Hub 3 which I was assured would resolve my wifi problems. Installed the new hub wifi ok but the works VPN that I require to keep working appears to be blocked by the new router it was working fine through the Super Hub 2 but is not working on Hub 3.  I need the VPN to connect so I can work ….. can anybody help

Thanks Mike

[mkhan-786]

I work in IT and a lot of our staff are unable to connect to the company VPN through Virgin broadband. We've been monitoring this for a year now and this seems to be happening only with Virgin Media and no other broadband provider. A few users reported they were able to connect sometimes but the connection would drop after 10 minutes or the VPN was very unstable.

We are now advising our staff to tether from their work phone as a work around and to ditch Virgin Media at the first opportunity. I took my laptop to my sisters house who has Virgin and I had the same problem. Tried it in modem modem and the issue was still there.

Unless Virgin stop blocking VPN they will be losing customers.

[Anonymous]

No issues with my work VPN here.

[legacy1]

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@mkhan-786 wrote:
Tried it in modem modem and the issue was still there.

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Are you sure? what VPN type are you using?

[holdinfoldin]

my vpn is also blocked engineer came out changed ethernet cable said that's the best he can do and wasn't aware of any issues and yet if you google clearly states virgin blocking vpn's as my daughter needs it to work from home i have no option but to change providers. 

[Anonymous]

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@holdinfoldin wrote:

my vpn is also blocked engineer came out changed ethernet cable said that's the best he can do and wasn't aware of any issues and yet if you google clearly states virgin blocking vpn's as my daughter needs it to work from home i have no option but to change providers. 

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What type of VPN are you trying to use?

[MrNotHappy82]

Hi,

It can be a pain switching especially if you are happy with all other services.

An easier option is to buy a different router. You then sign into the Virgin router, put it into Modem mode and connect the two with a cable. 

This will get around the VPN issue Virgin are causing. 

https://www.virginmedia.com/help/virgin-media-hub-modem-mode#hub3orhub4

Example of a router you can buy, there are more expensive ones depending on your budget. 

https://www.amazon.co.uk/TP-Link-C50-Wireless-Supports-Parental/dp/B075PDLQ2Y/ref=sxts_sxwds-bia-wc-...

Any questions let me know. This is what we have suggested to people at work (I work in IT) and it worked for them. 

[legacy1]

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@MrNotHappy82 wrote:

Example of a router you can buy, there are more expensive ones depending on your budget. 

https://www.amazon.co.uk/TP-Link-C50-Wireless-Supports-Parental/dp/B075PDLQ2Y/ref=sxts_sxwds-bia-wc-...

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Only has 100Mb ports so not a good example when people buy it and can't go over 100Mb.

[holdinfoldin]

Thanks for the reply, i'm not doubting your expertise but is this guaranteed to work only prior to sending out the engineer virgin agreed to reduce my bill to stay with them and i dont want to agree to another contract if it doesn't work.  Thanks again

[MrNotHappy82]

Perhaps your daughters works IT department could loan her a router so you can try it out before you purchase one yourself?

Or if you have any friends in IT they may have an old router sitting about that can be used in this way. 

I have no allegiance to Virgin by the way, I've thankfully never had this issue myself, but its caused me so many headaches trying to find a solution and checking everything I can at work to resolve the problem.

We were getting call after call about this problem and it was always on Virgin, never Sky, BT etc. So nobody can tell me it's not a Virgin problem. In the end we ended up getting people dongles with data sims in them. We had to as people had to work from home due to COVID. Normally we would just say it's not our issue to resolve. 

[holdinfoldin]

thanks for your help, just one other question if i go with the router will i have to set up the smart tv's etc  all over again.  cheers