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Jay2000
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VPN Not working

Hi

 

As I can see online and on the forums - that VPN's don't seem to work on Virgin Media and there's not a clear reason why,

 

But I have the same issue across all devices.

 

We have a Laptop, Phone, Tablet and we use Forticlient VPN. WHen we connect to the VPN and use our Broadband (wife AND wired) the VPN will not work.

 

We have done the following

 

a) We have ruled out ALL devices but having two other networks to connect to and they ALL work on non-virgin media networks

 

b) We have ensured that parental control is off

 

c) we have enasured that fragmented packets are enabled and disabled

 

The issue is still there.

 

The applications and all just do not work when the VPN make or attempts to make a connection.

We have the latest Super Hub from Virgin also.

 

As this issue is so prevalent - has anyone spend time trying to address it? As the broadband router is clearly the issue and/or filtering of some kind on the virgin media network.

 

Other things we will have done

 

a) ensured Windows 10 is updated

b) Windows 10 FW disabled and enabled - and both don't fix the issue

c) disabled AV as a test - but still doesn't work.

 

Can someone in VM perhaps look at this? As its a common and known issue across so many people. 

 

As it stands if we cant have this addressed we would cancel 50 VM links across our company employees as it makes VPN not workable. 

 

J

 

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gcarter
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Message 2 of 18
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Re: VPN Not working

Hiya

Am not familiar with Forticlient VPN

Does it use an application to connect or does it use devices native vpn connection options 

For example my employer users a Meraki vpn solution and employees can connect to our vpn using the built in windows 10 vpn settings 

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Jay2000
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Message 3 of 18
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Re: VPN Not working

Forticlient is like Cisco Anyconnect.

 

Its an app that makes the SSL connection on 443

 

 

gcarter
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Message 4 of 18
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Re: VPN Not working

I’m familiar with anyconnect, we used that heavily when I worked for Capita 

AE2AC43B-172F-4ACE-B7F3-A07CBB1A1E9E.gif

I digress, one thing to try is on the pc (or router) is to use a manual DNS like Google’s 8.8.8.8 and see if that allows connection to the vpn


@Jay2000 wrote:

Forticlient is like Cisco Anyconnect.

 

Its an app that makes the SSL connection on 443

 

 


 

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Jay2000
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Message 5 of 18
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Re: VPN Not working

Hi

 

Yes tried the 8.8.8.8 on the device but no luck. same thing.

Its like the Router is simply blocking traffic or the connection based on what I see and others have raised.

 

 

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gary_dexter
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Alessandro Volta
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Message 6 of 18
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Re: VPN Not working

what does a tracert to the VPN server or IP yield?


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If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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gcarter
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Message 7 of 18
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Re: VPN Not working

Hi again mate, another couple of things to try...

1) Try this DNS 1.1.1.1 on your windows machine
https://1.1.1.1 maybe even snag their app

2) Failing the above and again on your windows box, manually add the port to the windows firewall in defender

https://www.laptopmag.com/uk/articles/open-port-windows-firewall

3) I know it sounds like a weird one, but disable the windows fast-startup option, reboot and re-test
https://www.asus.com/support/FAQ/1045548/

4) See if you can setup the VPN connection manually in the windows VPN options

https://support.microsoft.com/en-us/windows/connect-to-a-vpn-in-windows-10-3d29aeb1-f497-f6b7-7633-1...

 

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legacy1
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Alessandro Volta
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Message 8 of 18
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Re: VPN Not working

Use modem mode.

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gcarter
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Message 9 of 18
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Re: VPN Not working

This threads gone quiet?  Any more feedback for us on your vpn woes?  Tried the suggestions?

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Jay2000
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Message 10 of 18
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Re: VPN Not working

will be trying tomorrow and will feed back here

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