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orangesg
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VOIP provider requesting that SIP ALG be turned off

Hi gang,

Recently started a new job working from home and I have a new desktop VOIP.

It doesn't work.

Provider says this is because SIP ALG is turned on and I've been doing some quick reading and I can see lots of posts with this same problem because it's impossible to turn off SIP ALG on a Superhub 2/3/etc.

Am I just going to have to buy a router and switch my Superhub2 to Modem Mode?

Getting through to a actual Virgin Media techie is proving impossible so please help me Virgin Media Community, you're my only hope.

Thanks in advance.

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gary_dexter
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Re: VOIP provider requesting that SIP ALG be turned off

Yup - that's exactly what you'll need to do.

Or your voip provider/employer needs to provide you with the tools to do so.

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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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tonyloveridge
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Re: VOIP provider requesting that SIP ALG be turned off

I have a similar problem with a new VOIP desktop phone. How will my Virgin TV and phone service be affected if I intruduce an additional router?

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lotharmat
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Re: VOIP provider requesting that SIP ALG be turned off

Getting your own wireless kit is probaly one of the best things you can do!

All you need to do is:

1. Navigate to 192.168.0.1
2. Log in to the Hub
3. Go to 'Modem mode' (on the left) and put the hub into modem mode
4. Wait until the bottom light on the Hub turns magenta / red (can take about 5 minutes)
5. Turn off the Hub
6. Power on and set up your new router as per the manufacturers instructions
7. Plug an ethernet cable (usually supplied with the new router) from port 1 on the Hub into the WAN (usually blue) socket on the new Router
8. Power on the Hub and wait about 5-10 minutes until it stabilises - You should have internet!

Works really well!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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Anonymous
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Re: VOIP provider requesting that SIP ALG be turned off

start your own thread this one is form 2020 and is marked as solved
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g0akc
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Re: VOIP provider requesting that SIP ALG be turned off


@tonyloveridge wrote:

I have a similar problem with a new VOIP desktop phone. How will my Virgin TV and phone service be affected if I intruduce an additional router?


Probably best to start your own thread as mentioned - but in short TV and Virgin landline phone should not be affected.

I switched to using our own router with Virgin Hub 3 in modem mode - Virgin TV (with V6 box)  still works as normal.  Landline phone (VoiP based off hub socket) still works - the phone socket is on the Virgin side of the hub modem...   Presumably if the landline phone is on a Virgin copper pair it would also still work.

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I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!
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