Showing results for 
Search instead for 
Did you mean: 

VM connect App shows old hub

Joining in

So I’ve been having a few issues with virgin since I set up a few months ago, to the point I’ve had three hubs. But slowly everything is working fine, apart from a small minor annoyance. On the van connect app, it shows both the old broken hub and the new working one. Anyone has an idea of a way of getting this removed as cs aren’t helpful and just keep telling me to delete the app which I’ve done so many times. Just annoying as I have 3 living rooms set up due to old devices somehow showing as connected. 


Forum Team
Forum Team

Hey buckland56, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

Personally this is nothing to worry about and it will just update it time, have you sent all the olds hubs back?

Next time there is a software update it will most likely flesh it out it won't be on there for much longer. Cheers 

Matt - Forum Team

New around here?