Leave the small booster connected by Ethernet cable to the hub and bring the large booster downstairs to the same room, plug in and check the WiFi signal. Now take the large booster back upstairs and recheck the signal, if it's much less than downstairs it would seem as if your house wiring isn't suitable for powerline. Oh, do plug both boosters into different sockets to see if it makes a difference.
So - same issue - well almost. 1st set of new Virgin boosters (little and large) arrived a couple of weeks ago, with large one broken so sent back and wait for the exuberance of the new to arrive again...
New arrived yesterday and all was going well, or so I thought!!! 2 paired together lovely on their own little network - albeit stopping all TiVo shows for 10 mins - much to the husbands annoyance! Hub and boosters in perfect range, just need to boost down to the garden...
However, surprise surprise, they would not copy Super Hubs existing WiFi username and password and after 7 attempts and further surprise pausing of TiVo, I decided to put it on hold until this morning and went to bed (with existing home network working as normal)
WOKE UP AND ALL HELL BROKE LOOSE - No network, no WiFi, no SONOS alarm, nothing! Thanks Virgin!!!
It would seem the boosters have created their own little network and overridden my previous SSID and now unable to use it all. Angry, hot and bothered, have left for work for it to be going round my head how annoyed I am.
Suppose I will need to spend hours on my home PC directly accessing and sorting it out - then having to reconnect all WiFi devices!!!
Any of you peeps had the same issue or know how to easily fix?
If you would like to call us later, you can go through to the tech team by selecting option 1, option 2 then option 3, they will be more than happy to help. Please let us know how you get on if you give us a call.
Well - my username has changed from my own, to Virgin Media, the download speed has dropped from 200 to 20 which I have just noticed, I cannot connect to my existing username, my SONOS system cannot find any network and tries to makes it own temp network - just everything seems to have gone wrong and I am losing faith that I will ever get it working normally again... I will be calling after dinner and will report back - can I request a call back at all after 7?