on 26-09-2022 13:00
Just upgraded to a VM Hub 5 router and the Hive Nano 2 Hub won’t connect to it.
Have tried all the fault guidance/recommendations on the Hive app/website to get the Hive Nano 2 Hub back online and to connect to the Hive website without success.
It seems to be a settings issue in the VM Hub 5 router, as didn’t have any problems with our old router the VM Hub 3.
Any help would be greatly appreciated.
on 26-09-2022 15:14
on 26-09-2022 15:20
Try the following
Split the SSID's as below;
• Access your Hub by navigating to 192.168.0.1
• Login with the default login info (on base of Hub) unless you've already updated it.
• Go to Advanced Settings > Wireless > Security
• Under Wireless Frequency 2.4GHz change the Wifi Network Name (SSID), suggest append _2 to the end.
• Repeat for the Wireless Frequency 5GHz, suggest append _5 to the end and click on Apply changes
• Try to avoid spaces and periods in the SSID names as they can cause issues with certain devices.
• Disable the Smart Optimisation on the wifi bands.
Try setting the 2.4Ghz to the legacy settings as below;
Access your Hub by navigating to 192.168.0.1
Login with the default login info (on base of Hub) unless you've already updated it.
Go to Advanced Settings > Wireless > Wireless signal
In the Wireless frequency 2.4GHz select Wireless mode > 802.11b/g/n/ax mixed
Select Apply changes
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on 26-09-2022 15:32
This can’t be a WiFi issue as the Hive Nano 2 is an Ethernet device.
Assuming the Ethernet cable between the Hive Hub and Hub5 is correctly seated, power down both devices.
Power on the Hub5 and ensure it is fully connected to the internet. When the internet is fully operational, power on the Hive Hub.
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on 26-09-2022 15:32
on 27-09-2022 08:36
Ok thanks.
The Hive Nano 2 Hub is connected via an RJ45 cable in to one of the ports in the back of the VM Hub 5, will turning off the smart WiFi option impact port connections?
on 27-09-2022 08:41
on 27-09-2022 08:42
on 27-09-2022 08:42
on 27-09-2022 08:48