21-11-2023 20:21 - edited 21-11-2023 20:55
Hi, I'm having a few issues with the VM Connect App. I've read about the issue with the pause/unpause function, which is affecting me but now the app is unable to find my x5 router at all. I get a brief message saying its an issue at their end (Virgin) but no other info.
.
I don't have a VPN.
I've tried reinstalling the app a few times and I've also tried clearing app data and cache.
So far none of this has worked.
Is there some other way of disabling a paused WiFi connection? Seems ridiculous that there is no back up method if the app fails.
Can someone assist? My sons phone WiFi connection has been paused which is causing a local meltdown.
Thanks
on 21-11-2023 21:51
I am having the same issue with hub 4
on 21-11-2023 21:57
Same issue hub 2 !! Ridiculous
on 21-11-2023 22:06
Hi, there may be a temporary fix until the app is working correctly.
Try using a browser and enter 192.168.0.1
enter router password
on left, click advanced
security
mac address filtering
the “paused” devices should be located here, tick the delete box and remove tick from enabled. Save changes and you should be ok.
on 21-11-2023 22:42
You can also just pinhole reset any of the Hubs. This will remove any blocks on all devices by setting the Hub back to an “out of the box” state.
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on 24-11-2023 09:38
Hey Bazzab1975,
Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with the Connect application at the moment, are you still having issues at the moment or have you been able to follow the advice offered by Adduxi to un-pause your devices?
Kind Regards,
Steven_L
24-11-2023 11:41 - edited 24-11-2023 11:43
"I've read about the issue with the pause/unpause function, which is affecting me"
How is this be affecting you if you can not get the VM Connect app to function with the Hub 5x ???
My understanding was only the Hub 3/4/5 work with the VM Connect app,
i.e. no support for either the Hub 2 or Hub 5x via the VM Connect app.