Hi, I’ve been a VM customer for almost a year now. For the 1st month I could use the connect app. After a month the app crashed and I’ve never been able to use the app. 11 months later and still not working and zero help from customer support. I can login, accept the T&Cs and then I get the error message “Sorry we couldn’t connect you to the server. Please try again in a moment.”. I have uninstalled and reinstalled the app multiple times (and tried different devices) with no luck.
The only thing that comes to mind (which I couldn’t get customer support to understand) is that when using the app, if you close (even completely) the app and then open it again, it will start on the last screen you were on before you closed it. So my theory of what happened is...I was using the app when something went wrong with my hub and I got the aforementioned error message. At the time I closed the app, but now every time I open the app it drops me back onto that screen with no way of navigating back to the main menu.
Sorry for ranting message just 11 months of built up frustration. Any help would be greatly appreciated. Thanks