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ipeelzz
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VERY Bad Latency

Contacted Virgin, refused to help, most likely switching providers after this! They told me to wait a week (bare in mind, this has been ongoing for a month which I am paying for!). Unsure of what I can do, other than cancel.

virgin media.png

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jbrennand
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Re: VERY Bad Latency

Post up the Hub stats so we can see if there is anything obviously wrong in there
_________________________________

In your browser’s URL box type in http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before unless you have the New Hub4 when you do] click on the “router status” icon at top right (SH2’s) or text at bottom-middle of first page up (Hub3) and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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legacy1
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Re: VERY Bad Latency


@jbrennand wrote:
Post up the Hub stats so we can see if there is anything obviously wrong in there


Why would thier be the BQM is not showing packet loss and power/SNR levels do nothing to latency.

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jbrennand
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Re: VERY Bad Latency

Just like to see the "full picture" 🙂

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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ipeelzz
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Re: VERY Bad Latency

Network Log

Time

Priority

Description

 

15/01/2021 16:11:2

notice

LAN login Success

 

15/01/2021 16:07:17

Warning!

LAN login FAILED

 

15/01/2021 12:11:31

notice

SW download Successful - Via Config file

 

15/01/2021 12:08:16

notice

SW Download INIT - Via Config file

 

11/01/2021 11:01:50

critical

No Ranging Response received - T3 time

 

10/01/2021 19:12:7

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified;CM-

 

10/01/2021 19:12:7

Error

DHCP RENEW WARNING - Field invalid in response v4 option

 

01/01/1970 00:03:59

critical

No Ranging Response received - T3 time out

 

01/01/1970 00:03:57

Warning!

B-INIT-RNG Failure - Retries exceeded

 

01/01/1970 00:01:41

critical

No Ranging Response received - T3 time-out

 

07/01/2021 03:49:47

Warning!

RCS Partial Service

 

04/01/2021 16:15:32

critical

No Ranging Response received - T3 time-out

 

02/01/2021 11:44:43

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified

 

02/01/2021 11:44:43

Error

DHCP RENEW WARNING - Field invalid in response v4 option

 

30/12/2020 04:06:11

critical

No Ranging Response received - T3 time-out

 

29/12/2020 23:44:43

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified

 

29/12/2020 23:44:43

Error

DHCP RENEW WARNING - Field invalid in response v4 option

 

27/12/2020 05:20:58

critical

No Ranging Response received - T3 time-out

 

27/12/2020 00:37:42

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified

 

27/12/2020 00:37:42

Error

DHCP RENEW WARNING - Field invalid in response v4 option

 

 

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

46200000

42.5

5120

64 qam

3

2

39400000

41

5120

64 qam

4

3

53699998

42.5

5120

64 qam

2

4

60300017

42.5

5120

64 qam

1

 

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

0

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

0

 

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

331000000

2.4

37

256 qam

25

2

267000000

0.9

37

256 qam

17

3

275000000

0.7

37

256 qam

18

4

283000000

1

37

256 qam

19

5

291000000

1

37

256 qam

20

6

299000000

1.4

36

256 qam

21

7

307000000

1.5

37

256 qam

22

8

315000000

2

37

256 qam

23

9

323000000

2.2

37

256 qam

24

10

339000000

2.5

37

256 qam

26

11

347000000

2.5

37

256 qam

27

12

355000000

2.5

37

256 qam

28

13

363000000

2.4

37

256 qam

29

14

371000000

2.5

37

256 qam

30

15

379000000

2.4

36

256 qam

31

16

387000000

2

36

256 qam

32

17

395000000

2.2

37

256 qam

33

18

403000000

2

36

256 qam

34

19

411000000

2.2

36

256 qam

35

20

419000000

2

36

256 qam

36

21

427000000

2

37

256 qam

37

22

435000000

1.9

37

256 qam

38

23

443000000

1.4

37

256 qam

39

24

451000000

1.5

37

256 qam

40

 

Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

37.3

82

0

2

Locked

37.6

124

0

3

Locked

37.6

148

0

4

Locked

37.6

101

0

5

Locked

37.6

170

0

6

Locked

36.6

205

0

7

Locked

37.3

199

0

8

Locked

37.3

128

0

9

Locked

37.3

131

0

10

Locked

37.3

98

0

11

Locked

37.6

132

0

12

Locked

37.6

106

0

13

Locked

37.3

166

0

14

Locked

37.3

151

0

15

Locked

36.6

120

0

16

Locked

36.6

138

0

17

Locked

37.3

116

0

18

Locked

36.6

131

0

19

Locked

36.6

121

0

20

Locked

36.6

160

0

21

Locked

37.3

145

0

22

Locked

37.6

146

0

23

Locked

37.6

149

0

24

Locked

37.3

136

0

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jbrennand
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Re: VERY Bad Latency

Cheers - as legacy1 predicted 🙂 - nothing suspicious in there.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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ipeelzz
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Re: VERY Bad Latency

Really confused to why I'm losing so much ping rate then. No idea. Have an engineer coming out tomorrow.

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gary_dexter
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Re: VERY Bad Latency


@ipeelzz wrote:

Really confused to why I'm losing so much ping rate then. No idea. Have an engineer coming out tomorrow.


Looks like over utilisation.

There’ll be nothing the engineer can do about it.


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