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MickyG1950
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VB Hub3 issues?

Hi all, just had a VM M200 BB installation this last Tuesday (02/02) and so far my experience has been somewhat disappointing. The set up contains a Hub 3 router. I don’t have an issue with the speed but I do with the WiFi signal once I try and connect from a different floor of our three storey town house ( the router is positioned on the middle floor) In close proximity to the router I see a reasonably strong signal for the 2G & 5G links but once I move levels I no longer see the 5G and see a much weaker 2G link so much so that I can’t stream via Iplayer/Netflix etc. I have complained to VM and they have eventually agreed to send me a WiFi extender (they haven’t had any in stock since January) so will contact me once back in stock. Has anyone else had to resort to the VM extender to boost their WiFi signal and was it successfull? I don’t want to wait weeks for the extender and then it doesn’t resolve the issue. My previous BB supplier TT wasn’t the greatest but it was better than this!

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jbrennand
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Re: VB Hub3 issues?

VM now supply “wifi pods” (not “boosters”). These are free to customers on the 1GB or Ultimate Oomph packages, and so are worth trying if you are on one of those.

Otherwise, you will be charged £5/month - and at that level of investment you would soon pay off that cost by buying a "better" solution that will be yours to own and use forever.

This assumes that your connection is fine when connecting on an ethernet cable - have you tested that?

But try these "tweaks" first on the Hub3 and see if it helps
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Go into the Hub3 settings. Type in  http://192.168.0.1  into your web browser’s url box and login with settings password on the Hub's base sticker (or your own if you changed it). Then in Advanced>wireless>smart wifi - tick the disable “channel optimisation” box and save settings.  Then, go to advanced>wireless>security, rename the 2.4 & 5 GHz network ssid's.  Just change 'em to whatever you like and something that will differentiate them (e.g - Mickey_2 & Mickey_5) -- use the same password for simplicity,  Then, apply settings and restart the Hub.  Your 2 wifi networks will now be clearly separated - and you can then select the network you want to connect to individually from the "available networks" list on each device. 

Note all your wifi devices will need re-connecting to the new SSID's and passwords.
5 GHz is always better/faster and subject to less interference (and is better for iDevices ) than the 2.4 one - although the 2.4 one has the better "range" and some older/cheaper/dumber devices can only use this one. 

You should also use a wifi analyser App to check which 2.4 channels are being heavily used around you and move yours to one of numbers 1,6,11 that is least so, but it wont help if there is other interference.

See if these changes help - you will lose any “seamless roaming” benefits but it may not matter and you can always change the settings back by doing a " pinhole factory reset " if you prefer the way it was - or it doesn’t help.

Report back if you are still having wifi issues and wired connections are OK and we can suggest some kit that will help you

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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MickyG1950
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Re: VB Hub3 issues?

Hi John,

Many thanks for the advice. I’m a 71year old technophobe so will tentatively try your suggestions. I have a NowTV box connected to a TV (in relative close proximity to the router which had streaming issues when using WiFI) via Ethernet and this works fine, it’s purely the WiFi signal that’s the major issue. VM stay they’re sending their booster for free so will wait to see if that is the case.

regards,

MikeG

 

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jbrennand
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Re: VB Hub3 issues?

OK - they are only supplying Pods and they are only free on the packages I mentioned (and they are currently out of stock!) so see what eventually arrives and check your account to see if you are being charged.

If you "know" its just a wifi issue then it can be easily sorted by getting your own better quality wireless equipment if whatever they eventually send doesn't do it. You will get all the help you need on here to set anything up.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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