Dozens of phone calls, tech support interventions and engineer visits, 8 months later, 3 complaints made, and I'm still no further forward with my poor broadband issue. I've been very patient and accommodating but I find their complaints system appalling. Zero ownership from anyone I've contacted via email, online, or via the chat service. Bounced from one department to another, hours on hold, calls cut off... Eventually, I get an email with an insincere apology for the trouble caused but no effort to actually address any if the issues I've complained about.
In order to leave, they have the audacity to say that the contractual terms and conditions say I must pay an early exit fee (£180) which I object to. My response is that the contractual terms and conditions also say you'll provide a good quality service, but you haven't.
What advice can any give please?
What should my expectations be if I raise this with CISAS?
You could post some further information about your broadband issue on here and the forum community may be able to offer suggestions but after 8 months of trying to resolve with VM you might not be in the mood for that.
One of the VM forum team should also respond to this topic shortly.
Many thanks - I'm grateful for the help but as you guessed, not really in the mood to expend any further energy in trying to explain or resolve the issues. 8 months has ground me down enough so just want to leave now!