Menu
Reply
ric1
  • 4
  • 0
  • 0
Joining in
177 Views
Message 1 of 5
Flag for a moderator

Useless wifi signal. How do I get a new router?

I have had issues with Wi-fi on my router since August. 
the Wi-fi slows and drops out endlessly. 
rebooting or resetting the router restores everything for a few hours only to have to start all over again. 
I ring tech support and am told that the router is fine because the speeds to it are ok. 
despite this my 200Mps service delivers 30Mps over Wi-fi to all devices. 
I am convinced the router (hub3) is the problem but Virgin will not send a new router to try Despite an email 4weeks ago saying they would. 
is my only choice to leave virgin for sky or BT after years of loyal custom?

0 Kudos
Reply
tehwolf
  • 1.58K
  • 257
  • 384
Superfast
160 Views
Message 2 of 5
Flag for a moderator

Re: Useless wifi signal. How do I get a new router?

VM, like all isps, do not guarantee WiFi signal strength or speeds.

what speeds do you get when connected to the hub via ethernet?

You have the option of buying your own wireless kit - a decision a lot of people who visit this forum with similar complaints eventually make.

0 Kudos
Reply
legacy1
  • 15.45K
  • 661
  • 1.51K
Alessandro Volta
154 Views
Message 3 of 5
Flag for a moderator

Re: Useless wifi signal. How do I get a new router?

up to you but you can find lots of routers on www.amazon.co.uk and put the hub in modem mode.

---------------------------------------------------------------
0 Kudos
Reply
ric1
  • 4
  • 0
  • 0
Joining in
96 Views
Message 4 of 5
Flag for a moderator

Re: Useless wifi signal. How do I get a new router?

I don’t have an Ethernet connected computer. But when I borrowed my daughter’s laptop it was very similar - slow

0 Kudos
Reply
expatista
  • 37
  • 0
  • 2
On our wavelength
86 Views
Message 5 of 5
Flag for a moderator

Re: Useless wifi signal. How do I get a new router?

I was having loads of problems.  Speeds were pretty good via laptop connected to the hub via ethernet cable.  Make sure to turn Wifi off on the laptop when you connect to the router.  Try running speed tests from the laptop I used speedtest.net

Not sure new router will fix your problems.  

I ended up buying the TP Link Deco M4 for £100 and switched the VM router into modem mode.  Thigs are much better.  I was getting about 30 Mbps in the room furtherest away from the router, now I get 70+ Mbps in that room.  

 

0 Kudos
Reply