Are people still able to connect using this method? Ive tried this today for the first time at home and can't connect properly with my Mac using this method. Ive connected a couple of times but the internet is that slow its very very unusable and then it drops off the wifi and reconnects to the normal router.
Ive not tried away from the house yet.
Ive looked at the router info and I am setup for a hotspot so if Im close enough to connect normally I would think I would be able to connect to the wifi hotspot.
I don't think VM have changed things since I was a Superuser (now defrocked), but my understanding is that any device that is known by its MAC address to your SH2ac or Hub 3 cannot attach to your WiFi hotspot.
@Emma_E your response does not help. This thread is not about Tablet/Phones - it is about Laptops and Macs which means we cannot just simply download an app from the Play Store or Apple Store.
I am having the same issue, I have tried with the username and password mentioned on this thread - it connects just fine, but it doesn't have any internet what-so-ever - is there something I am missing?
@TuxMay I’ve done exactly the same, have 40gb on my iPhone, so just tether the Mac to it and use that instead. Gave up with the Virgin WiFi on the iPhone too because i got fedup with it telling me the username / password was incorrect every time I went near a Virgin hub
I don't understand the lunacy in restricting this to the customer as Virgins largest competitor BSkyB offer free Cloud Hotspots to all customers to connect to regardless whether it be Phone, Tablet or Laptop. Surely they must be loosing customers hand-over-fist for something so easily resolved?
Where is the customer loyalty and satisfaction these days? It just seems a redundant practice to create silly restrictions which are not in place with the competition