Menu
Reply
DaveMobile
  • 26
  • 0
  • 1
Tuning in
10,767 Views
Message 11 of 53
Flag for a moderator

Re: Use Virgin Media Wifi Hotspot On Mac?

I would like to be able to use the Virgin wifi hotspot on my laptop when I'm away from home which surely is quite reasonable (?) and I thought that H4MZ4's post might do the trick (thanks for your post H4MZ4!)

However, when I look at available networks via the standard WiFi button it shows my home and guest networks plus other stored connections (e.g.: those at my son and daughter's houses) along with the hotspot "Virgin Media" which is shown as secured - but there are no sign in options available.  If I click on it, it simply tries to connect then displays a message "Cannot connect to this network".   There is no option to "forget" it nor delete it.

If anyone has any ideas I really would be grateful!

Thanks...

Dave

0 Kudos
Reply
LindsayJaneReid
  • 2
  • 0
  • 0
Joining in
10,720 Views
Message 12 of 53
Flag for a moderator

Re: Use Virgin Media Wifi Hotspot On Mac?

Hi DaveMobile,

If you're on a Mac (if you're using a Windows laptop ignore this) you can delete the saved network by unlocking Network preferences and click Advanced, highlight the 'Virgin Media' in the saved networks you have joined and remove it by clicking - under the box. 

You may also need to remove incorrect saved password via your Keychain.

0 Kudos
Reply
applecross
  • 1
  • 0
  • 0
Joining in
10,637 Views
Message 13 of 53
Flag for a moderator

Re: Use Virgin Media Wifi Hotspot On Mac?

That's great and shows connected. However I get no internet on my browser or mail activity. Are you able to provide the settings in Network Preferences that might help enable this? - I don't seem to be able to populate the tcp/ip fields by renewing the lease etc.

 

Many Thanks

0 Kudos
Reply
phil557
  • 3
  • 0
  • 3
Tuning in
10,450 Views
Message 14 of 53
Flag for a moderator

Re: Use Virgin Media Wifi Hotspot On Mac?

I've had similar difficulties to some other posters.

An Android phone works fine on SSID "Virgin Media".

Based on the information in an earlier post (thanks!) it's possible to tell a linux laptop to join the network.  It's offered but not actually given a DHCP address (the server never replies with ACK).  Perhaps that's the same problems others are having?  Any suggestions, anyone?

0 Kudos
Reply
pctechwg
  • 19
  • 0
  • 4
On our wavelength
10,367 Views
Message 15 of 53
Flag for a moderator

Re: Use Virgin Media Wifi Hotspot On Mac?

Any solutions to this? Getting a phone on the free wifi is useful, somewhat. But a laptop is where all your work is and things. How can I sit at the pub and connect to the Virgin Media free wifi that I am entitled to use as part of being a Virgin media customer on a Windows PC?
Emma_E
  • 10.32K
  • 282
  • 593
Forum Team (Retired)
Forum Team (Retired)
10,302 Views
Message 16 of 53
Flag for a moderator

Re: Use Virgin Media Wifi Hotspot On Mac?

Hi pctechwg, 

 

Welcome to the forums, I am sorry to see you have had trouble with connecting to the hot-spots. 

 

Take a look at Connecting To Virgin Media WiFi

 

Let us know how you get on. 

 

All the best

 

Emma


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
mikewarren23
  • 22
  • 1
  • 2
On our wavelength
10,083 Views
Message 17 of 53
Flag for a moderator

Re: Use Virgin Media Wifi Hotspot On Mac?

Hi,

I downloaded the VM WIFI app for my phone and it works great. But would like to use my MacBook on a Virgin hotspot too.

I've tried following the instructions, but i can't seem to get connected.

I've also looked at the comments about using Eap method - TTLS , but only seem to get the option for TLS

Can anyone give me some advice on how to connect my MacBook please?

Thanks in advance.

0 Kudos
Reply
Robwri35
  • 19
  • 1
  • 2
On our wavelength
9,858 Views
Message 18 of 53
Flag for a moderator

Re: Use Virgin Media Wifi Hotspot On Mac?

Hi all, 

 

Also having the same issue on a mac, whereby vmedwifi/email address is not working. 

The option for EAP-TLS then requires a certificate which my mac doesn't have. 

 

Any ideas?

0 Kudos
Reply
Emma_E
  • 10.32K
  • 282
  • 593
Forum Team (Retired)
Forum Team (Retired)
9,786 Views
Message 19 of 53
Flag for a moderator

Re: Use Virgin Media Wifi Hotspot On Mac?

Hi Robwri35, 

 

Thanks for getting in touch I am sorry to see that you have had trouble accessing the Virgin media WiFi. 

 

If you haven't had any luck with Our WiFi help page make sure the app you are using is up to date. 

 

If you are using a tablet please be aware of the following:

 

'Tablets: currently Virgin Mobile SIMs allow you to enjoy the app on cellular-enabled Android tablets but not cellular-enabled iPads. This is something we are looking into, so watch this space!'

 

Keep us posted. 

 

Emma

 

 


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
DuncanM1
  • 1
  • 0
  • 0
Joining in
9,478 Views
Message 20 of 53
Flag for a moderator

Re: Use Virgin Media Wifi Hotspot On Mac?

I'm trying this at home (with my virgin hub3) from my iPhone but it does not accept my VM account password?

0 Kudos
Reply