Hello everyone,
Sorry to have to make a thread like this but I have been unable to work from home using my fiber broadband for the past two days, I have had to upgrade my phone contract to unlimited data so that I can tether to that and work!
My download speed is fluctuating wildly, if I do 5 speed-tests in a row they might come back at 170mb/s, 40mb/s, 12mb/s, 30mb/s, 75mb/s, but for the most part the download part of the connection is still 'usable' 90% of the time.
My upload speed is permanently below 1mb/s, usually hovering between 0.02mb/s and 0.50mb/s.
I have tried all the normal things but to eliminate any doubt I'll list them here:
- Three wireless devices
- Three wired devices
- Three or more network cables
- All network ports on the hub
- Turning the hub off for a few minutes and turning it back on
- Resetting the hub from the admin panel
- Resetting the hub from the pinhole
I phoned Virgin media yesterday and I was told there is a short term issue and they assure me it will be resolved by tomorrow (now today)
I phoned again today, and spoke to someone who told me there is nothing wrong with my equipment, so it must be a network cable, and he will send me one... Upon telling him this is not an acceptable resolution (I had already told him everything I've tried) he said he would raise a complaint and someone will contact be within 36 hours.
I can see these errors on the hub, multiples of each, all from today. The error list is maxxed out:
Critical - No Ranging Response received - T3 time-out
Warning - RCS Partial Service
Critical - SYNC Timing Synchronization failure - Loss of Sync
Any assistance? Other numbers I can try? Any representatives active on the forum who can contact me to offer assistance?
While the 4G does mean I am able to work, it isn't ideal because it is quite sluggish. I am also now paying an extra £10 a month on my phone contract simply because it seems Virgin Media cannot provide the service I pay them for at the moment.