Menu
Reply
Nggg
  • 1
  • 0
  • 0
Joining in
160 Views
Message 1 of 2
Flag for a moderator

Urgent enquiry

Hi, 

My wifi plan has already been disconnected on 27/5 and your colleague told me that the virgin media equipment return kit will arrive 5-7 days after the disconnection date. However, it's been a week and I still haven't received the kit. I'm asking a friend of mine to help me with this and she is leaving soon. So it is something urgent to solve it. May I know whether the packaging was out yet or how should I return the wifi box?

Thanks

Natalie 

0 Kudos
Reply
jbrennand
  • 24.1K
  • 2.55K
  • 4.37K
Very Insightful Person
Very Insightful Person
155 Views
Message 2 of 2
Flag for a moderator

Re: Urgent enquiry

See if there is any help on...

https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.