Upstream qam rain

[madmanx]

Hi silly question but are virgins connections water proof? I mean the cable from the cabinet to the cable that joins up with the cable that enters the house?

Reason is that every time it rains the upstream qam drops from 64 to 16qam on one particular channel, the connection that is inside the brown omnibox.  seems tight but it is under a Bush there is no electric or sealant tape around the connection is water able to get into it?

And is that the likely cause that water is getting into connection? I read somewhere that the connection can withstand being submerged in water and still be ok?

Any thoughts? As last night upstream channels were all at 64qam today one of them is at 16qam and have packet loss on bqm. And as usual it's the upstream channel on the lowest frequency that is affected, always playing up and so wonder if the rain is the cause?

[madmanx]

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Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	49600038	40.3	5120	64 qam	1
2	23599913	39.3	5120	16 qam	5
3	43099937	39.8	5120	64 qam	2
4	30099809	39.3	5120	64 qam	4
5	36600108	39.5	5120	64 qam	3

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	5	0
3	ATDMA	0	0	2	0
4	ATDMA	0	0	1	0
5	ATDMA	0	0	3	0

[Tom_W1]

Hi @madmanx thanks for your post here although we're sorry to hear of the concerns you've raised here. 

At the time of writing, I have checked your Hub's levels and everything is within specifications so there aren't any issues on the line here.

If things do deteriorate, please don't hesitate to let me know and we can investigate further.

Many thanks

[Adduxi]

Funny enough, this happened to my Cabinet quite some time ago.  Once reported, the cab has been fine since it was repaired.

[nodrogd]

You have one noisy channel around the 250Mhz range, which are the channels most susceptible to noise. If it doesn’t affect performance I should not worry too much. If several US streams start dropping or T3s start ramping up significantly it points to equipment or ingress issues that need investigation.