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Message 31 of 46
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Re: Upstream Channels

BT Installation booked for 06 July.

thmbsup

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Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Message 32 of 46
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Re: Upstream Channels

Hi MikeRobbo, 

I am sorry not heard anything back yet I will send another prompt now 

I am sorry about this,

Zoie

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Message 33 of 46
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Re: Upstream Channels

08:12 23 June 2020

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

39400197

5.275

5120

16 qam

6


Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

0

0



17:05 23 June 2020

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1394000005.25512064 qam6


Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Message 34 of 46
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Re: Upstream Channels

On Tuesday @Zoie_P wrote


@Zoie_P wrote:

Hi MikeRobbo, 

I am sorry not heard anything back yet I will send another prompt now 

I am sorry about this,

Zoie


It is now Friday and nothing yet ??

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Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Message 35 of 46
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Re: Upstream Channels

Hi MikeRobbo, 

No, I have now forwarded the email to the regional manager so hopefully, I will get a reply as soon as, I do apologise for the wait.

Zoie

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Message 36 of 46
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Re: Upstream Channels


@Zoie_P wrote:

Hi MikeRobbo, 

No, I have now forwarded the email to the regional manager so hopefully, I will get a reply as soon as, I do apologise for the wait.

Zoie


15:55 30 Kune 2020

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12110000006.938256 qam10
21390000004.538256 qam1
31470000004.938256 qam2
41550000005.338256 qam3
5163000000538256 qam4
61710000005.538256 qam5
7179000000638256 qam6
81870000006.538256 qam7
91950000006.840256 qam8
102030000006.840256 qam9
112190000007.138256 qam11
122270000007.138256 qam12
13235000000740256 qam13
14243000000740256 qam14
152510000006.940256 qam15
162590000006.838256 qam16
172670000006.938256 qam17
182750000006.538256 qam18
19283000000740256 qam19
202910000007.340256 qam20
212990000007.538256 qam21
223070000007.540256 qam22
233150000007.538256 qam23
243230000007.438256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6168484
2Locked38.9161185146
3Locked38.9106301210
4Locked38.972470167
5Locked38.947483123
6Locked38.922811165
7Locked38.9907992
8Locked38.6359876
9Locked40.3173692
10Locked40.385479
11Locked38.942494
12Locked38.622578
13Locked40.317192
14Locked40.310775
15Locked40.311847
16Locked38.913360
17Locked38.99644
18Locked38.99761
19Locked40.36458
20Locked40.36250
21Locked38.96241
22Locked40.34249
23Locked38.97253
24Locked38.96832

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1461999525.25512064 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Message 37 of 46
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Re: Upstream Channels

10:00 01 July 2020

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1211000000738256 qam10
21390000004.838256 qam1
3147000000538256 qam2
41550000005.538256 qam3
51630000005.438256 qam4
61710000005.638256 qam5
71790000006.338256 qam6
81870000006.638256 qam7
9195000000738256 qam8
10203000000738256 qam9
112190000007.338256 qam11
122270000007.438256 qam12
132350000007.338256 qam13
142430000007.338256 qam14
15251000000738256 qam15
16259000000738256 qam16
17267000000738256 qam17
182750000006.838256 qam18
192830000007.138256 qam19
202910000007.538256 qam20
212990000007.938256 qam21
223070000007.838256 qam22
233150000007.638256 qam23
243230000007.538256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.956771126
2Locked38.61685942306
3Locked38.61122681941
4Locked38.9778121814
5Locked38.9524661583
6Locked38.9273301353
7Locked38.6133221356
8Locked38.976551292
9Locked38.657591226
10Locked38.948531204
11Locked38.945481195
12Locked38.94201972
13Locked38.941321000
14Locked38.93928890
15Locked38.63776885
16Locked38.63828828
17Locked38.93836784
18Locked38.93796702
19Locked38.93718681
20Locked38.93625696
21Locked38.93730663
22Locked38.93576672
23Locked38.93718619
24Locked38.93518610

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1462000005.2512032 qam5


Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Message 38 of 46
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Re: Upstream Channels

18:25 01 July 2020

The frustrations continue ...

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1211000000738256 qam10
21390000004.638256 qam1
3147000000538256 qam2
41550000005.538256 qam3
51630000005.338256 qam4
61710000005.538256 qam5
71790000006.138256 qam6
81870000006.638256 qam7
91950000006.940256 qam8
102030000006.940256 qam9
112190000007.138256 qam11
122270000007.438256 qam12
132350000007.340256 qam13
142430000007.140256 qam14
15251000000740256 qam15
16259000000738256 qam16
17267000000738256 qam17
182750000006.638256 qam18
19283000000740256 qam19
202910000007.440256 qam20
212990000007.838256 qam21
223070000007.640256 qam22
233150000007.538256 qam23
243230000007.538256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.958071126
2Locked38.91688932328
3Locked38.91125641941
4Locked38.9781701816
5Locked38.9530001591
6Locked38.9276371353
7Locked38.9136151356
8Locked38.978731292
9Locked40.359581226
10Locked40.350121204
11Locked38.946741195
12Locked38.94304972
13Locked40.342431000
14Locked40.34012890
15Locked40.33859885
16Locked38.93942828
17Locked38.93950784
18Locked38.93921702
19Locked40.33839681
20Locked40.33746696
21Locked38.93832663
22Locked40.33656672
23Locked38.93868619
24Locked38.63634610

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1462000005.2512064 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Message 39 of 46
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Re: Upstream Channels


@Zoie_P wrote:

Hi MikeRobbo, 

No, I have now forwarded the email to the regional manager so hopefully, I will get a reply as soon as, I do apologise for the wait.

Zoie


Well, well Virgin Media.

That is another week of waiting for a re-pull on the main cable coming to the property and still no action.

Are you going to action the fault/repair that was diagnosed by the visiting tech 3 weeks ago ?

BT line was connected up just after 9am this morning and up to now it is working brilliantly so if there is no action very soon Virgin will be losing just over £200 each month. I know this is small change to such a big company but I would rather give it to a company that actually cares.

The ball is in your court VM !!

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Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


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Message 40 of 46
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Re: Upstream Channels

Hi MikeRobbo,

 

I have spoken to Zoie to see if she had received any update from the Area Field Manager. He had said that you were on the list for repulls that needed to be completed last week.

 

From checking your account again, our support team have reported that the outage was resolved as of yesterday. Can you please confirm if you are still having issues with your services?

 

Many thanks,

 

Beth

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