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Upstream Channels

Getting very peed off with this now.

Downstream is OK

Upstream is either very bad or non existent. This is after a reboot ...

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1394000004.904512032 qam6
2258000045.025512016 qam8
3325999525.025512016 qam7
4462000145.025512032 qam5


Can someone from VM have a look at this please, it has been going on for months.

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Upstream Channels

3 minutes later ...

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1394000005.025512016 qam6
2258000005.025512016 qam8
3326000005.025512016 qam7
4462000005.096512016 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000



***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Upstream Channels

Hub is constantly rebooting.

Latest Upstream Channels

 

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1393999745.025512016 qam6


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Upstream Channels

Call customer services and get a technician to look at your circuit, power levels too high and should be 64 QAM.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Re: Upstream Channels


@Tudor wrote:

Call customer services and get a technician to look at your circuit, power levels too high and should be 64 QAM.


I have tried several times but they won't action anything until the Power Levels go above 5.1 and they never do. I

 

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Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Upstream Channels

Call back and insist that then. 


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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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Re: Upstream Channels

Hi MikeRobbo

 

Thanks for posting. Sorry about the broadband issues. There is a network issue at the moment so I have done a work order to the networks team to fix remotely.#

 

Kind regards

John_GS
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Re: Upstream Channels


@John_GS wrote:

Hi MikeRobbo

 

Thanks for posting. Sorry about the broadband issues. There is a network issue at the moment so I have done a work order to the networks team to fix remotely.#

 

Kind regards


Thank you for your assistance.

I hope they can do something quickly. This is my BQM for the last 24 hours ...

30-05-2020

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Upstream Channels

Morning MikeRobbo, the network issue is closed as all stats our side look good.

 

Can you post the logs please?

 

Kind regards,

John_GS
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Re: Upstream Channels

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13870000002.238256 qam32
22030000001.940256 qam9
32110000001.938256 qam10
42190000002.240256 qam11
5227000000238256 qam12
6235000000240256 qam13
7243000000238256 qam14
82510000001.938256 qam15
92590000001.738256 qam16
102670000001.738256 qam17
112750000001.538256 qam18
122830000001.738256 qam19
13291000000238256 qam20
142990000002.238256 qam21
153070000002.240256 qam22
163150000002.238256 qam23
173230000002.238256 qam24
183310000002.238256 qam25
193390000002.538256 qam26
203470000002.738256 qam27
213550000002.538256 qam28
223630000002.538256 qam29
233710000002.738256 qam30
243790000002.538256 qam31

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.939890
2Locked40.310200
3Locked38.98990
4Locked40.38390
5Locked38.97550
6Locked40.38880
7Locked38.97340
8Locked38.98950
9Locked38.911780
10Locked38.911430
11Locked38.914190
12Locked38.913850
13Locked38.915020
14Locked38.917340
15Locked40.313940
16Locked38.921220
17Locked38.920580
18Locked38.922670
19Locked38.926120
20Locked38.927760
21Locked38.931840
22Locked38.934390
23Locked38.634620
24Locked38.639150
***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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