we have a small terraced 3 bedroom 2 storey house. We have the OOmph bundle with 3 V6 boxes and 1 TiVo box. 500 broadband.
the problem is all the boxes that are upstairs (2 v6 & 1 TiVo) buffer and have to constantly be reconnected to the internet. We can’t watch on demand or Netflix etc upstairs. It’s ridiculous for the money I am paying.
I tried a booster but this doesn’t work.
virgin installed the hub at my TV in the living room.
Can this be resolved or do I need to switch provider?
Are you saying the you have a TiVo upstairs and that is having buffering problems too. If so there might be something else going on. As (unlike the V6) the TiVo doesn't need a wifi connection - it connects to the internet/online content via its inbuilt modem and co-ax connection.
So what is your connection like downstairs when on wifi and when connected by ethernet cable directly into the Hub?
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
the v6 box downstairs doesn’t buffer and works fine. The hub is beside it but isn’t blocked in.
both the V6 boxes and TiVo box upstairs all buffer. Constantly have to reconnect to internet.
can’t get through to virgin. Eventually got a number to text them on. It is a robot that answers- made me go through security and was supposed to transfer to advisor who asked how they could help. When I told them they didn’t respond so I text a while later - restarted the bot all over again !
Thanks for your post on our Community Forums and a very warm welcome to you!
Sorry to her you've been struggling with the W-Fi connection in the upstairs of your property
Can you tell me if you've seen any improvement in the services since your most recent post? Have you been advised of any outages in your local area that may have had an effect on the services performance?
Do you have problems with other devices in the property, or has this just been with the set top boxes?