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Walker90
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Upset with speeds and reliability

Recently upgraded to 1gb vigin media volt package every since I've upgraded my WiFi reliability has been worse than the old hub 3 and speed are only coming in at 300-350mb per second rather than the minimum over over 500mb not once since my upgrade have a received the 1gb speed on any device in my house I can find anyway to contact anyone about this hoping the finds someone 

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jbrennand
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Re: Upset with speeds and reliability

Can you try the speed tests the way below - but reset the Hub first - see this...
________________________________________________________________

Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords will reset to those on the sticker.
____________________________________________

Then....

As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode”
(https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).

This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Zach_R
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Re: Upset with speeds and reliability

Hi @Walker90,

Thank you for your post and welcome to our community forums. We're here to help.

I am really sorry to hear that you seem to be experiencing some problems with your connection speeds recently. I've checked over things on our systems and I'm not able to detect any faults on the line currently. Is this issue ongoing for you today? If so, is it only your wireless/Wi-Fi connection that's impacted, or your wired connection too?

I can also see that @jbrennand has offered some advice on performing a speed test. Let us know how you get on with that and what the results are.

Thanks,
 



Zach - Forum Team


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