Virgin Media Community

[theocaspo]

Hi there everyone, 

Subject says the issue, I've done pinhole resets, modem mode settings, everything.

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	49600000	45.5	5120	64 qam	1
2	23600000	44.5	5120	64 qam	5
3	30100000	45	5120	64 qam	4
4	36600000	45	5120	64 qam	3
5	43100000	45.5	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	3	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	1	0

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	155000000	2	38	256 qam	3
2	139000000	2	38	256 qam	1
3	147000000	2	38	256 qam	2
4	163000000	2.2	38	256 qam	4
5	171000000	2.2	38	256 qam	5
6	179000000	2.2	38	256 qam	6
7	187000000	2.2	38	256 qam	7
8	195000000	2.2	38	256 qam	8
9	203000000	2	38	256 qam	9
10	211000000	1.9	38	256 qam	10
11	219000000	1.7	38	256 qam	11
12	227000000	1.9	38	256 qam	12
13	235000000	1.9	38	256 qam	13
14	243000000	1.9	38	256 qam	14
15	251000000	2.2	38	256 qam	15
16	259000000	2.4	38	256 qam	16
17	267000000	2.5	38	256 qam	17
18	275000000	2.7	38	256 qam	18
19	283000000	3	38	256 qam	19
20	291000000	3.2	38	256 qam	20
21	299000000	3.7	38	256 qam	21
22	307000000	3.5	38	256 qam	22
23	315000000	3.4	38	256 qam	23
24	323000000	3.7	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	7	0
2	Locked	38.9	23	0
3	Locked	38.6	21	0
4	Locked	38.6	12	0
5	Locked	38.6	19	0
6	Locked	38.6	10	0
7	Locked	38.6	7	0
8	Locked	38.6	13	0
9	Locked	38.6	15	0
10	Locked	38.6	9	0
11	Locked	38.6	16	0
12	Locked	38.6	14	0
13	Locked	38.9	16	0
14	Locked	38.6	17	0
15	Locked	38.9	10	0
16	Locked	38.9	6	0
17	Locked	38.9	18	0
18	Locked	38.9	6	0
19	Locked	38.9	6	0
20	Locked	38.9	10	0
21	Locked	38.9	8	0
22	Locked	38.9	7	0
23	Locked	38.9	6	0
24	Locked	38.9	6	0

[Client62]

Check for known faults : 0800 561 0061

Stats look OK

Post a speed test to show the situation.

[theocaspo · Accepted solution]

Here are speed test results.

As you can see, sometimes the upload speed is perfectly fine, and then sometimes it drops to below 1mbps and that's when the disconnects happen. Hope this helps.

[Kain_W]

Hi there theocaspo,

Thanks for your post and welcome to the community.

Apologies for the service issues faced, just to clarify has there been any area fault raised since posting?

Regards,