on 05-03-2023 00:07
Hi there everyone,
Subject says the issue, I've done pinhole resets, modem mode settings, everything.
1 | 49600000 | 45.5 | 5120 | 64 qam | 1 |
2 | 23600000 | 44.5 | 5120 | 64 qam | 5 |
3 | 30100000 | 45 | 5120 | 64 qam | 4 |
4 | 36600000 | 45 | 5120 | 64 qam | 3 |
5 | 43100000 | 45.5 | 5120 | 64 qam | 2 |
1 | ATDMA | 0 | 0 | 3 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
5 | ATDMA | 0 | 0 | 1 | 0 |
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 155000000 | 2 | 38 | 256 qam | 3 |
2 | 139000000 | 2 | 38 | 256 qam | 1 |
3 | 147000000 | 2 | 38 | 256 qam | 2 |
4 | 163000000 | 2.2 | 38 | 256 qam | 4 |
5 | 171000000 | 2.2 | 38 | 256 qam | 5 |
6 | 179000000 | 2.2 | 38 | 256 qam | 6 |
7 | 187000000 | 2.2 | 38 | 256 qam | 7 |
8 | 195000000 | 2.2 | 38 | 256 qam | 8 |
9 | 203000000 | 2 | 38 | 256 qam | 9 |
10 | 211000000 | 1.9 | 38 | 256 qam | 10 |
11 | 219000000 | 1.7 | 38 | 256 qam | 11 |
12 | 227000000 | 1.9 | 38 | 256 qam | 12 |
13 | 235000000 | 1.9 | 38 | 256 qam | 13 |
14 | 243000000 | 1.9 | 38 | 256 qam | 14 |
15 | 251000000 | 2.2 | 38 | 256 qam | 15 |
16 | 259000000 | 2.4 | 38 | 256 qam | 16 |
17 | 267000000 | 2.5 | 38 | 256 qam | 17 |
18 | 275000000 | 2.7 | 38 | 256 qam | 18 |
19 | 283000000 | 3 | 38 | 256 qam | 19 |
20 | 291000000 | 3.2 | 38 | 256 qam | 20 |
21 | 299000000 | 3.7 | 38 | 256 qam | 21 |
22 | 307000000 | 3.5 | 38 | 256 qam | 22 |
23 | 315000000 | 3.4 | 38 | 256 qam | 23 |
24 | 323000000 | 3.7 | 38 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 7 | 0 |
2 | Locked | 38.9 | 23 | 0 |
3 | Locked | 38.6 | 21 | 0 |
4 | Locked | 38.6 | 12 | 0 |
5 | Locked | 38.6 | 19 | 0 |
6 | Locked | 38.6 | 10 | 0 |
7 | Locked | 38.6 | 7 | 0 |
8 | Locked | 38.6 | 13 | 0 |
9 | Locked | 38.6 | 15 | 0 |
10 | Locked | 38.6 | 9 | 0 |
11 | Locked | 38.6 | 16 | 0 |
12 | Locked | 38.6 | 14 | 0 |
13 | Locked | 38.9 | 16 | 0 |
14 | Locked | 38.6 | 17 | 0 |
15 | Locked | 38.9 | 10 | 0 |
16 | Locked | 38.9 | 6 | 0 |
17 | Locked | 38.9 | 18 | 0 |
18 | Locked | 38.9 | 6 | 0 |
19 | Locked | 38.9 | 6 | 0 |
20 | Locked | 38.9 | 10 | 0 |
21 | Locked | 38.9 | 8 | 0 |
22 | Locked | 38.9 | 7 | 0 |
23 | Locked | 38.9 | 6 | 0 |
24 | Locked | 38.9 | 6 | 0 |
Answered! Go to Answer
on 05-03-2023 16:31
Here are speed test results.
As you can see, sometimes the upload speed is perfectly fine, and then sometimes it drops to below 1mbps and that's when the disconnects happen. Hope this helps.
05-03-2023 12:48 - edited 05-03-2023 12:50
Check for known faults : 0800 561 0061
Stats look OK
Post a speed test to show the situation.
on 05-03-2023 16:31
Here are speed test results.
As you can see, sometimes the upload speed is perfectly fine, and then sometimes it drops to below 1mbps and that's when the disconnects happen. Hope this helps.
on 08-03-2023 10:01
Hi there theocaspo,
Thanks for your post and welcome to the community.
Apologies for the service issues faced, just to clarify has there been any area fault raised since posting?
Regards,