Virgin Media Community

[AndrewChecks]

Recently, i've been experiencing a major issue where the internet upload speed will intermittently and repeatedly drop down to 0, or very low (usualy around 2-3mbps)

My download is fine, maintaining a 65-70mbs but whereas I usually have 35-40mbs upload, throughout the day at random times it significantly drops, quite often going as low as 0.09mbs.

I have called the free and automated service and it says there are no issues with the service in the area. I've tried resetting the router and checking the cables. 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	258750000	-2.2	40	256 qam	16
2	138750000	-0.5	40	256 qam	1
3	146750000	-0.7	40	256 qam	2
4	154750000	-0.9	40	256 qam	3
5	162750000	-1	40	256 qam	4
6	170750000	-0.9	40	256 qam	5
7	178750000	-0.7	40	256 qam	6
8	186750000	-0.9	40	256 qam	7
9	194750000	-1	40	256 qam	8
10	202750000	-1	40	256 qam	9
11	210750000	-1.2	40	256 qam	10
12	218750000	-1.4	40	256 qam	11
13	226750000	-1.5	40	256 qam	12
14	234750000	-1.5	40	256 qam	13
15	242750000	-1.9	40	256 qam	14
16	250750000	-2	40	256 qam	15
17	266750000	-2.5	40	256 qam	17
18	274750000	-2.9	40	256 qam	18
19	282750000	-2.9	40	256 qam	19
20	290750000	-3	40	256 qam	20
21	298750000	-3	40	256 qam	21
22	306750000	-3.5	40	256 qam	22
23	314750000	-3.4	39	256 qam	23
24	322750000	-3.2	38	256 qam	24

[AndrewChecks]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	23600000	45.5	5120	32 qam	9
2	43100029	46.8	5120	64 qam	2
3	30100005	46.3	5120	64 qam	4
4	36600000	46.8	5120	64 qam	3
5	49600072	46.5	5120	64 qam	1

pstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	6	0
2	ATDMA	0	0	5	0
3	ATDMA	0	0	2	0
4	ATDMA	0	0	2	0
5	ATDMA	0	0	1	0

[Client62]

The figures mentioned are a bit odd, it would he helpful to know if the speed the the Hub is correct and then move on to your device.

Can you run a test with the link below. 

Once the test starts ,   click on Run full test   this adds in the details for upstream speeds.

https://www.samknows.com/realspeed/

[AndrewChecks]

[Client62]

Hub speed is fine for the M500 service.

But it looks like your computer is connected to the Hub via a 100Mb/s connection - hence the 79.6 Mb/s downstream rate.

If your computer has a 1Gb/s network socket and is directly ethernet connected to the Hub, suspect a faulty network cable.

If the computer is connected via WiFi, 10/100 switches or AV600 type power line adaptors or a USB to ethernet adaptor with a 10/100 socket then this is what is limiting the computers download speeds.

[Kath_F]

Hi AndrewChecks, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with your upload speeds. Taking a look at things this end, I can see all your signal and power levels are within range. There is no open area fault affecting you either. 

I can see your devices are connected via WiFi. Are you having the upload speed issue on other devices too or just the computer? 

Pop back and let us know. 

Thanks,