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Ozza360
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Upload speed abysmal

Good Afternoon, 

For the past week or so, my upload speed has been terrible. I am getting around 213Mbps Download, but my upload is sitting between 0.5Mbps and 2Mbps. This is causing me lots of problems when trying to game etc. 

Does anyone have any advice?

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Ozza360
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Message 2 of 11
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Re: Upload speed abysmal

Just to add.. I've tried rebooting the router and trying a different ethernet cable.. This is on my PC which is wired. I've also tried on a laptop and the result stays the same. 

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jbrennand
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Re: Upload speed abysmal

Try this.
_______

Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before unless you have the New Hub4 when you do] click on the “router status” icon/text at bottom-middle of first page up and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

Also, in the meantime... If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Ozza360
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Re: Upload speed abysmal

Sorry it took me a while, I didnt get notification of a response.    Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1331000000-7.440256 qam25
2203000000-8.438256 qam9
3211000000-8.438256 qam10
4219000000-8.438256 qam11
5227000000-8.538256 qam12
6235000000-8.938256 qam13
7243000000-9.238256 qam14
8251000000-9.738256 qam15
9259000000-9.238256 qam16
10267000000-8.538256 qam17
11275000000-8.538256 qam18
12283000000-8.238256 qam19
13291000000-840256 qam20
14299000000-7.938256 qam21
15307000000-840256 qam22
16315000000-840256 qam23
17323000000-7.740256 qam24
18339000000-7.438256 qam26
19347000000-7.238256 qam27
20355000000-6.940256 qam28
21363000000-7.240256 qam29
22371000000-7.538256 qam30
23379000000-838256 qam31
24387000000-8.238256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3250
2Locked38.9220
3Locked38.680
4Locked38.9130
5Locked38.9120
6Locked38.690
7Locked38.9120
8Locked38.670
9Locked38.9130
10Locked38.9150
11Locked38.9140
12Locked38.9110
13Locked40.3100
14Locked38.990
15Locked40.380
16Locked40.3120
17Locked40.360
18Locked38.9210
19Locked38.9240
20Locked40.3220
21Locked40.3230
22Locked38.9110
23Locked38.9110
24Locked38.980

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400000 40.8 5120 64 qam 2
2 25800000 40.8 5120 64 qam 4
3 32600000 41.3 5120 64 qam 3
4 46200000 42.3 5120 64 qam 1


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 1 0
2 ATDMA 0 0 1 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 1 0

Network Log
Time Priority Description
03/06/2021 17:31:22 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/06/2021 17:30:46 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/06/2021 12:46:17 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 18:13:49 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 18:12:40 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/05/2021 17:00:48 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/05/2021 09:46:11 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/05/2021 09:46:11 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2021 19:34:25 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2021 21:46:11 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2021 21:46:11 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2021 18:00:46 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2021 15:16:32 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2021 15:16:32 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2021 15:16:25 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2021 15:16:25 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2021 15:16:21 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2021 15:16:21 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2021 15:16:21 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2021 15:16:21 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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Ozza360
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Message 5 of 11
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Re: Upload speed abysmal

Here is also a link to a BQM I've had set up:

Today:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/60074fa7ee3815c41cfbb36ed961a3a11d2a5981

 

Yesterday:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/6a546c7fc0fbab3306345a80905c6c7c9c1e9e6a-02-06-2021
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-tony-
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Message 6 of 11
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Re: Upload speed abysmal

downstream levels are too low - you need a tech to sort it unless you have an attenuator on the input - a small barrel shaped device between the coax in and the hub - if you have remove it and see if that helps

if not ring or wait for VM to get to the thread

____________________

Tony
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Beth_G
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Re: Upload speed abysmal

Hi Ozza360m

 

Thanks for posting on the Community Forums!

 

I'm sorry to hear you've been struggling with your broadbands speeds and this has interrupted your gaming experience. -tony- is absolutely right, we will need to arrange an engineer visit so this can be resolved.

 

I've popped you over a PM so I can take some details and find your account 🙂

 

Thanks

 

Beth

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Beth_G
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Re: Upload speed abysmal

Hi Ozza360,

 

Many thanks for providing the requested information via PM.

 

I have checked your account for you, and can see that there is currently a known SNR outage in the area which will be the culprit of the issues you've been experiencing. 

 

This issue is estimated to be resolved by the 14th June, so if you could please monitor your connection until then and let us know how things are after the 14th, that'd be great. I am sorry for any inconvenience this causes in the meantime until resolved.

 

Kindest regards,

 

Beth

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Ozza360
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Re: Upload speed abysmal

Just to add, it is now post the 14th and my connection is as bad as it was before, if not worse...

Regards, 

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lotharmat
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Message 10 of 11
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Re: Upload speed abysmal

How is it today?



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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