For the past week or so, my upload speed has been terrible. I am getting around 213Mbps Download, but my upload is sitting between 0.5Mbps and 2Mbps. This is causing me lots of problems when trying to game etc.
Post up your Hub/network connection details and someone will check to see if there is a problem there. In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before unless you have the New Hub4 when you do] click on the “router status” icon/text at bottom-middle of first page up and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.
Also, in the meantime... If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
downstream levels are too low - you need a tech to sort it unless you have an attenuator on the input - a small barrel shaped device between the coax in and the hub - if you have remove it and see if that helps
I'm sorry to hear you've been struggling with your broadbands speeds and this has interrupted your gaming experience. -tony- is absolutely right, we will need to arrange an engineer visit so this can be resolved.
I've popped you over a PM so I can take some details and find your account 🙂
Many thanks for providing the requested information via PM.
I have checked your account for you, and can see that there is currently a known SNR outage in the area which will be the culprit of the issues you've been experiencing.
This issue is estimated to be resolved by the 14th June, so if you could please monitor your connection until then and let us know how things are after the 14th, that'd be great. I am sorry for any inconvenience this causes in the meantime until resolved.