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Upgrading router


I have been recently having problems with my wifi being slow and unable to keep up. Virgin media says people who have a super hub ( old routers ) get a free upgrade. I considered i would try to upgrade

it takes you to the login page however not knowing my account name and password i did forgot username and says [REMOVED] is my username. I then used this for the forgot password section which requires a recent bill. I have typed in all my bill details properly but it says enter valid bill details

Can someone help me either make a new account to help me upgrade. Or help me retrieve my password as nothing is working for me

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]


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Alessandro Volta
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Re: Upgrading router

You’ll need to call in

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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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