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Upgrading my Hub?

ipulfer
Tuning in

I’ve been a Virgin Media customer for almost 10 years now and still have the same Broadband Hub  that came with my package - as of late it’s really struggling to keep all our devices connected. I’m constantly having to reboot the Hub just to kick it back into life to recognise my PC or Phone etc. Also if I move from one room to another the connection drops so unless you’re right next to it i struggle to get any WiFi (happens on multiple devices)

How do I go about getting Virgin to replace my Hub so it copes better with all my connections?

5 REPLIES 5

jbrennand
Very Insightful Person
Very Insightful Person

First thing is... 10 years - really !? 

What model is it.. Superhub 1, 2, 2ac by any chance?

If so its not surprising it may be struggling these days... those belong in a museum 😎


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

legacy1
Alessandro Volta

VM should give out hub 5 makes sense for the long run

 

 

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Tell me bout it 😅

I find it near on impossible trying to contact someone to discuss changing it over. 

jbrennand
Very Insightful Person
Very Insightful Person

Knowing what model it is will help us advise on how to get it swapped


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Hi @ipulfer 

Thanks for posting and welcome back to the community.

I can see you've now got this new hub sorted 🙂

Please let us know if you have any further issues.

Best wishes.

John_GS
Forum Team


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