Hey so a couple of days ago I upgraded my internet package from 200m to 500m and since then I’ve had the worst experience using the internet provided by virgin to date. What are my options here? I’ve reset the hub multiple times but still I’m having issue with WiFi and Ethernet which I didn’t have before upgrading. Do I need a hub 4, I was under the impression they are for people with a gigabyte connection?
Hub 4 probably wouldn't solve the issue, can you go to http://192.168.0.1 and click "Show router status" then copy the contents from both Downstream and Upstream? https://my.virginmedia.com/faults/service-status also maybe checking here for any open faults as well. WiFi is a hit or miss but ethernet shouldn't be causing any issues and if so indicates something possibly worse but we won't know for sure.
** I work for VirginMedia but all opinions posted here are my own.
Hey thanks for the info. Unfortunately there is no smart WiFi option under the path you suggested and the setting are set as recommended already by default. I’ve also reset via the pinhole 4 times, since upgrading as that’s the only way people actually seem to get the updated speed as I’ve discovered. Should I just by myself a router? I feel like I pay more than enough for Virgin to provide more than a less than adequate device. What more frustrating is the fact this is meant to be an upgraded and it feels anything but.
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi
Sorry to hear of the broadband issues experienced since upgrading your broadband package, we appreciate how frustrating this can be and appreciate you taking the time to raise this via the forums.
It's been a few days since your last post so we're just checking in to see if this is still an issue following all of the helpful advice offered previously in this thread? We've looked at your account and nothing seems to be out of spec or range and no timeouts, this is since your last reboot just short of a day or so ago.
If you could let us know if you need further help with this.
No its still being crappy in comparison to the lower 200M package. I decided to buy a fancy gaming router but sent that back the day it arrived because it was even worse, the performance that is than the hub 3. Max download speed with the Nighthawk were just over 1/5 of my stated (500M). Really annoyed as I chose the router based of the many many virgin customers raving about how it fixed their problems, just not mine. It takes longer now to upload to google drive for example, 2gb file took nearly 30 minutes yesterday. It just sucks that I now pay more for something that was better when it was cheaper.
Thanks for coming back and sticking with us on this one.
OK - wired connection - are you able to connect via an ethernet cable to check what speeds you are getting when connected in that way. Make sure you are using a pc or laptop that has no pending updates to complete and that you're using the latest browser version too. Run the speed through speedtest.net and post the results here.
As for the WiFi, is may be beneficial for you to split the networks. You can do this by following these steps:
• Access your Hub by navigating to 192.168.0.1
• Login with the default login info (on base of Hub) unless you've already updated it.
• Go to Advanced Settings > Wireless > Security
• Under Wireless Frequency 2.4GHz change the Wifi Network Name (SSID) and the Wifi password (network key).
• Repeat for the Wireless Frequency 5GHz and click on Apply changes.*
* Make sure that both frequencies are named differently and are still identifiable