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DrewBroaders
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Upgraded broadband - but slower speeds!!

So, we upgraded from 200Mbps to 350Mbps a couple of days ago...so why am I getting less than 100Mbps when I'm the only person connected and I'm standing about 1m from the router?

Yes, I have restarted the router........

No, we don't need an engineer - we've had 2 visits (and a new router) in the last couple of months

Speedtest 22 Apr.jpg 

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conman33158
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Re: Upgraded broadband - but slower speeds!!

Is this test wireless? Looks like you're connected to 2.4Ghz band.

What speed do you get on https://speedtest.samknows.com/ with direct wired connection from PC/Laptop to router using a Cat 5e cable or better with a 1Gbps capable Ethernet network card?

  1. Make sure the cable is Cat 5e or better
  2. Make sure your PC/laptop has a 1Gbps or better network card
  3. Disconnect all other Ethernet cables when running the test

Something you might what to try:

Type  http://192.168.0.1  into your URL address bar on your browser and login into the Hub with your chosen password or use the settings password on the Hubs sticker on the bottom of the Hub and set up the Hub with a new password. Then go to Advanced>Wireless>Smart Wi-Fi and tick the disable “channel optimisation” box and save settings.  Then go to Advanced>Wireless>Security and rename the 2.4Ghz and 5Ghz network SSID's.  Change them to whatever you like, for example JohnsVirgin_2 and JohnVirgin_5.  You can keep the same wi-fi passwords or use one of your choosing, then click apply settings and restart the Hub. Your two wi-fi networks will now be separated and you can select whichever network you want to connect too, for example the JohnsVirgin_2 (2Ghz) or JohnsVirgin_5 (5Ghz). The 2Ghz one has a greater range but has a slower speed and the 5Ghz one has less range but faster speeds. Be aware that some older devices will only see the 2.4Ghz SSID but most modern devices will come with 5Ghz capability.

Also please be aware that all your previously connected wireless devices will need to be connected again to your new SSID's with you new passwords or your old password if you decided to keep them.

 

***********************************************************************************************************************************
Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
My Broadband Ping - conman33158
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Kath_F
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Re: Upgraded broadband - but slower speeds!!

Hi DrewBroaders, 

Thanks for your post and apologies to hear you are having an issue with your speeds. 

I'm sorry to hear about the issues you have been having with your broadband. I'm happy to take a look in to things but I've been unable to locate your account via your forum credentials. I will need to confirm some information with you in order for me to proceed with checks. 
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Whilst I'm waiting for your reply, it would be handy for you to perform the checks conman158 has suggested above too so we will have a better understanding of things. 
Thanks,
 

Kath_F
Forum Team



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Kath_F
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Re: Upgraded broadband - but slower speeds!!

Hi DrewBroaders, 

Thanks for coming back to me on this one, confirming your details 🙂

I have taken a look at the account to see what is going on for you. The power levels and Modem SNR levels are all fine. The uptime is showing as 5 days which isn't very long but there are 27 devices connected to the WiFi and they are all on the 2.4gHz band. Due to this, there will definitely be issues with the speed as the line is so congested. 

It's worth splitting the WiFi bands and then connect the devices to one of the bands depending on device, that's best for it. You can do this using these steps: 

•    Access your Hub by navigating to 192.168.0.1
•    Login with the default login info (on base of Hub) unless you've already updated it.
•    Go to Advanced Settings > Wireless > Security
•    Under Wireless Frequency 2.4GHz change the Wifi Network Name (SSID) and the Wifi password (network key).
•    Repeat for the Wireless Frequency 5GHz and click on Apply changes.*
*    Make sure that both frequencies are named differently and are still identifiable
Let us know with how you get on with this. 

Thanks,

Kath_F
Forum Team



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DrewBroaders
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Re: Upgraded broadband - but slower speeds!!

So, it seems that all devices - even those which had always been in the same room as the router - were being connected at 2.4GHz, even when they'd been connected at 5GHz before the recent upgrade and router restart.  Weird.

I restarted the router and now it seems to be connecting nearby devices to 5GHz and giving speeds > 350Mbps.

Thanks to you and conman for the steer, cheers

Kath_F
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Re: Upgraded broadband - but slower speeds!!

Thanks for popping back to me DrewBroaders.

Great to hear things are sorted for you now. 

If you have any further issues, pop back here and let us know. 

Thanks,

Kath_F
Forum Team



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