Menu
Reply
donna025
  • 1
  • 0
  • 0
Joining in
103 Views
Message 1 of 2
Flag for a moderator

Upgrade

I have been trying to phone regarding an upgrade to my Super Hub 2, but after waiting on hold for forty minutes each time.  I cancelled the call!!   My Hub  has recently needed resetting in order for me to use the WiFi.  How can I arrange an upgrade please?

 

 

 

 

0 Kudos
Reply
jbrennand
  • 20.53K
  • 2.18K
  • 3.63K
Very Insightful Person
Very Insightful Person
78 Views
Message 2 of 2
Flag for a moderator

Re: Upgrade

You could try the "free" SH1/2/2ac upgrade/replacement scheme - see the link below - as they are trying to get everyone onto Hub3/4’s (there may be a small delivery charge).

https://www.virginmedia.com/shop/hub-swap.html?buspart=uk_app_connect2_hubswap

It works first time for about 50% of customers, but if you get the - "Ooops - please call" message, then it usually means you are on an old package that the computer can’t recognise so they want to speak to you about it. Before doing that come back here

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply