Upgrade to gig1 vm connect now don’t work or pods

[Danwillz183]

Hi I upgraded from M125 to gig 1 originally had hub 3 with 3 white WiFi pods, got sent a hub 5 which the WiFi signal is absolutely shocking same as hub 3 can’t get WiFi connection in my home office hence the pods now the pods are not working with hub 5 and neither is VM connect app, I’m at my wits end with Virgin and it’s thinking of getting rid and popping off to BT their call centre is so difficult to deal with. 

[legacy1]

Its because you got a new hub you need to ask them to link VM pods

[Danwillz183]

Can one of the forum staff do this? I was on the phone to VM today for 2 hours in total 

[carl_pearce]

They should be able to sort for you, however, it can take several days for a response on here.

[Alex_RM]

Hi Danwillz183,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues with the pods since changing hubs, so I help I've popped you over over a private message to get a few more details from you.

Alex_Rm

[Alex_RM]

Thanks for joining me over private message Danwillz183,

glad I was able to resolve pairing the pods 🙂

Alex_Rm