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Upgrade to 1Gig

Joining in

This is the second time I've accepted an offer to have my internet connection upgraded and once again it hasnt happened. Does virgin media still think they are the only game in town for fast broadband or are they just trying to drive away costomers who have been with them from the start.


Very Insightful Person
Very Insightful Person

Is 1GB available at your location?

It may not be available yet.

Do any immediate neighbours have that package?


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Up to speed

Hey just so you're warned, Virgin's "1 Gig" sometimes drops down to 1Mbps for me (It's not a Wifi issue, this is on ethernet). I'd really advise you to go to the competitors, because things seem to get worse once Virgin start offering 1Gbps in areas. I suspect that they are oversubscribing their access layer network beyond what it's capable of actually delivering.

Forum Team (Retired)
Forum Team (Retired)

Hi @kevinmcn

Thank you for your post and welcome to our forums 🎉
I am sorry to hear your upgrade has not been processed, I can take a look into this for you. I will pop you over a PM, just keep an eye out for the little envelope 📩👀